I booked this property under the presumption that it was a luxury hotel, on par with a four star property. I quickly realised upon arrival that it was not.
The furniture is VERY dated and in need up upgrading. I had a very lovely view of a Ladbrokes and accompanying brick wall from my window. There was not hot water, which I alweythe front desk to. The lad arrived, confirmed as much, and stated that they would attempt a fix from the adjacent area where the pipes were located.
I called down the next morning (approximately 7 am) and informed the desk agent that the room was still without hot water and could there be another room to shower in, as I was due to checkout that day. He stated that he would check and phone back. Unable to wait, I took a cold shower. The agent did call back and asked who I had spoken with the previous night. I informed him that I had already taken a cold shower and would be down to discuss.
I was only in Glasgow for a short while, so I went to have breakfast and returned to the hotel. I encountered an older woman (presumably a supervisor) behind the desk and informed her of the situation. She stated that she had been informed and then insisted that if I had been without hot water, everyone would have been without water. Presumably, I had traveled 4,000 miles to falsely claim that I had no hot water because I had nothing else on for this trip.
The location is excellent and the bed is decent. The rooms are below standard, as is the service.