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Grand Mercure Dubai City

5.0 star property

Photo gallery for Grand Mercure Dubai City

Exterior
Minibar, in-room safe, desk, blackout curtains
Indoor wedding
Exterior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • Room service
  • Laundry

Explore the area

Map
61B Street, Garhoud, Next to GGICO Metro, Dubai, 13868
  • City Centre Deira
    ‪16 min walk‬
  • Gold Souk
    ‪8 min drive‬
  • Dubai Creek
    ‪10 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪15 min walk‬

Room options

View all photos for Deluxe Suite

Minibar, in-room safe, desk, blackout curtains

Deluxe Suite

  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite

Minibar, in-room safe, desk, blackout curtains

Premium Suite

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Suite

Grand Suite

Grand Suite

  • 101 sq m
  • City view
  • Sleeps 7
  • 3 Double Beds

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Premium Room, 2 Single Beds

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite (Dubai)

Suite (Dubai) | Living area

Suite (Dubai)

  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Grosvenor)

Suite (Grosvenor) | Living area

Suite (Grosvenor)

  • 76 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Premium Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Outdoor pool

Hampton by Hilton Dubai Airport

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Parking included
4.0 out of 5, Very good, (1001)
The price is NZ$95
for 1 room
includes taxes & fees
28 Mar - 29 Mar
Hampton by Hilton Dubai Airport

About the area

Dubai

With a stay at Grand Mercure Dubai City in Dubai (Garhoud), you'll be a 3-minute drive from City Centre Deira and 8 minutes from Gold Souk. .This luxury hotel is 5.6 mi (9.1 km) from Dubai World Trade Centre and 5.7 mi (9.2 km) from Dubai Creek.

What's nearby

  • City Centre Deira - 16 min walk - 1.3 km
  • Gold Souk - 8 min drive - 8.0 km
  • Dubai World Trade Centre - 8 min drive - 9.1 km
  • Dubai Creek - 10 min drive - 9.2 km
  • Dubai Mall - 12 min drive - 13.1 km

Getting around

  • GGICO Station - 6 min walk
  • Dubai Intl. Airport (DXB) - 7 min drive

Restaurants

  • ‪Infinite Passion Speciality Coffee - ‬7 min walk
  • ‪Ashrafi Restaurant - ‬8 min walk
  • ‪Defood Restaurant - ‬6 min walk
  • ‪Coffeol - ‬3 min walk
  • ‪Seafood Market - ‬11 min walk

About this property

Grand Mercure Dubai City

Luxury hotel with 2 restaurants and 2 outdoor pools
Grand Mercure Dubai City offers 361 air-conditioned accommodations with minibars and safes. 49-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, slippers, bidets, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments.
Make yourself at home in one of the 361 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations with rainfall showerheads and bidets. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a steam room, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a ballroom.
Enjoy Middle Eastern cuisine at Walima, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wind down with a drink at one of the 2 bars/lounges or 2 poolside bars. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 9 meeting rooms. A shuttle from the hotel to the airport is complimentary (available 24 hours).
A complimentary manager's reception is offered each day.
Walima - This buffet restaurant specializes in Middle Eastern cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Qova - Onsite café. Open daily.
Mizmah - This theme restaurant specializes in local cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.
Huzza - This bar specializes in international cuisine. Open daily.
D Sky line - This bar specializes in international cuisine. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, French (Sign language), German, Hindi, Italian, Russian, Russian (Sign language), Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered valet parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Free 24-hour drop-off airport shuttle
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee weekdays 6:30 AM–10:30 AM: AED 85 for adults and AED 42.5 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 2 bars/lounges
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Walima
  • Qova
  • Mizmah
  • Huzza
  • D Sky line

Things to do

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Bike rentals
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Lifeguards on-site
  • Steam room

Family friendly

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Children's pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms - 9

Outdoors

  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Facials

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Lift
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held shower head
  • Handrails in stairwells
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Pool access ramp on site
  • Raised toilet seat
  • Sign language-capable staff
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs available on site

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Eco-friendly toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 49-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 184.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 85 for adults and AED 42.5 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 184.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grand Mercure Dubai City Hotel
Grand Mercure Dubai City Dubai
Grand Mercure Dubai Airport Hotel
Grand Mercure Dubai City Hotel Dubai

Grand Mercure Dubai City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 459 out of 830 reviews
Rating 8 - Good. 166 out of 830 reviews
Rating 6 - Okay. 80 out of 830 reviews
Rating 4 - Poor. 47 out of 830 reviews
Rating 2 - Terrible. 78 out of 830 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Edwin

Stayed 1 night in Dec 2024

10/10 Excellent

Kimberly Dawn, Airway Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was beautiful! They are very accommodating. The only problem I had was at check-in. Although I had a reservation for couple months, I get there, and they have no room for what I reserved. I reserved a full apartment, kitchen and all. They put me in a room with zero amenities. Told me to check back next day to see if they have a room. I was there for 12 days and this was inconvenient. They didn't even refund me for the cost I paid vs the much cheaper room they put me in. The bus boys or attendants are so welcoming and helpful. They are full on service and cater to your every need. They were the best part! The hotel was beautiful, and my room was nice, once I got the room I booked.

10/10 Excellent

Tyrone

Stayed 1 night in Dec 2024

6/10 Okay

JIHYUN

Stayed 1 night in Dec 2024

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the process of checking in and out was good. Customer service was also very good. Thank you very much.
Stayed 1 night in Dec 2024

10/10 Excellent

Tanja

Stayed 1 night in Nov 2024

4/10 Poor

Tracey

Disliked: Staff & service, property conditions & facilities
Badly advertised…not as advertised
Advertising as having a shuttle bus to hotel, not true. Has 2 pools, rooftop opens at 6pm, main pool over shadowed by buildings, so no sun, and shared with 2 star hotel next door. Requested use of upper pool by us and other European visitors, refused. Ordered food and took over 40 minutes to arrive and was cold. Bath/shower water luke warm, would not get hot, had to boil the kettle to put into bath. Coffee machine in our room was faulty and only released about 10mls of coffee on a large cup size. Dirty toilet and bath several days. Very poor finishing on furnishings, stains on carpeting. Hotel not aimed at the European visitors who want to sun by the pool. Small empty fridge in room no minibar. Courtesy bottle of water in room daily was from a machine and daily label put on bottle, so not sterilised out between guests. Would not use this hotel again, very poorly/badly advertised. Definitely not a 5 star, closer to a 2…
Stayed 8 nights in Nov 2024

2/10 Terrible

Hayder

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Hayder

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
THE AC NOT WORKING IN THE ROOM WE ASK TO FIX IT BUT THEY DID NOT DO IT
Stayed 2 nights in Nov 2024

10/10 Excellent

Arnold, Clifton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Staff is very courteous, helpful and friendly.
Stayed 1 night in Nov 2024

10/10 Excellent

PETER

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Oct 2024

2/10 Terrible

Marija

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were refused to check in by the hotel until we pay city tax, during the booking it was said 30 AED, when we came to the reception very rude lady was saying it is 200 AED she will not check us in until we pay, she also said we have no breakfast which we again paid for, we were asking please just check us in we need to run for an official event she refused again and we were forced to leave and rent somewhere else because of an emergency matter, we trued to reach the hotel after but it was silent, never got back to us, and even when we contacted Expedia they were calling the hotel and saying they do not pick up. After all we were refused for the refund, no one got back to us from the hotel with the explanation why their stuff is so rude, because the only receptionist working was swearing at us and using rude words as if we are stupid and done the booking wrongly
Stayed 7 nights in Nov 2024

6/10 Okay

Nithin

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was old and outdated. The breakfast and staff was good.
Stayed 5 nights in Nov 2024

2/10 Terrible

Mads

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Aramide

Liked: Cleanliness, staff & service, property conditions & facilities
Great all round
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities
Ideal for those arriving late to Dubai airport and needing a stay over.
Stayed 1 night in Oct 2024

10/10 Excellent

Adeel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Really good and comfortable.Staff helped and was friendly.especially Adeel and Mohammad Ahmed.
Stayed 7 nights in Oct 2024

2/10 Terrible

abhishek

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I never expected such poor quality from a 5-star property. Paint was peeling off the walls, the bathroom lock was broken, and the shower rack was damaged. Additionally, the sofa bed was completely uncomfortable. Despite my complaints, no action was taken. The front desk staff was rude. I would never recommend this property to any of my friends. I thought Expedia showed reliable ratings and genuine feedback, but that wasn't the case. I'm now questioning Expedia's credibility as well in my mind.
Stayed 4 nights in Oct 2024

8/10 Good

DELILLE

Travelled with family
Liked: Cleanliness, room comfort
Belle hôtel proche de l aéroport. Le service voiturier est long et il faudra refaire la terrasse de la piscine qui est dangereuse
Stayed 3 nights in Oct 2024

2/10 Terrible

Zia

Business traveller
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
It's not worth to stay again there. Called so many times from my room for in-room dining but nobody bothered to pick up the phone. Phone was keep ringing and no answer from there. Also called reception multiple times but no answer.
Stayed 1 night in Oct 2024

10/10 Excellent

Najib

Liked: Staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Sep 2024

10/10 Excellent

Basit

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great experience. Top class service
Stayed 3 nights in Oct 2024

2/10 Terrible

Kirsty

Stayed 2 nights in Oct 2024

10/10 Excellent

Wynne Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above and and beyond services. We got it 5am and check out 12nn but they’re very considerate. Thank you so much
Stayed 1 night in Oct 2024

10/10 Excellent

pedro

Stayed 1 night in Sep 2024