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The Retreat Palm Dubai MGallery by Sofitel

5.0 star property

Photo gallery for The Retreat Palm Dubai MGallery by Sofitel

On the beach, sun-loungers, beach umbrellas, beach towels
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments
Exterior
Exterior
Balcony view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Room service
  • Laundry

Explore the area

Map
Palm Jumeirah, Dubai, Dubai, 0
  • Aquaventure
    ‪6 min drive‬
  • Burj Al Arab
    ‪20 min drive‬
  • Marina Beach
    ‪24 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪43 min drive‬

Room options

View all photos for Deluxe Room with Balcony

Deluxe Room with Balcony

Deluxe Room with Balcony

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Suite, 1 Bedroom, Balcony (Palm Sea View and Club Lounge Access)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Suite, 1 Bedroom, Balcony (Palm Sea View and Club Lounge Access)

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Balcony, Partial Sea View (Club Lounge Access)

Deluxe Suite, 1 Bedroom, Balcony, Partial Sea View (Club Lounge Access)

Deluxe Suite, 1 Bedroom, Balcony, Partial Sea View (Club Lounge Access)

  • Beach view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Premium Room with Balcony, Palm Sea View and Club Lounge Access

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Room with Balcony, Palm Sea View and Club Lounge Access

  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room with Balcony, Palm Sea View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room with Balcony, Palm Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room with Balcony, Partial Palm Sea View

Deluxe Room with Balcony, Partial Palm Sea View

Deluxe Room with Balcony, Partial Palm Sea View

  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Similar properties

Lobby

Dukes The Palm, a Royal Hideaway Hotel

  • On private beach
  • Pool
  • Breakfast included
  • Spa
4.4 out of 5, Excellent, (1018)
The price is NZ$1,653
for 1 room
includes taxes & fees
17 Apr - 18 Apr
Dukes The Palm, a Royal Hideaway Hotel

About the area

Dubai

With a stay at The Retreat Palm Dubai MGallery by Sofitel in Dubai (Palm Jumeirah), you'll be within a 10-minute drive of Aquaventure and Palm Islands. .This beach hotel is 8.9 mi (14.3 km) from Marina Beach and 9.5 mi (15.3 km) from Burj Al Arab.

What's nearby

  • Aquaventure - 6 min drive - 3.0 km
  • Wild Wadi Water Park - 20 min drive - 15.0 km
  • Burj Al Arab - 20 min drive - 15.4 km
  • Souk Madinat Jumeirah - 20 min drive - 15.4 km
  • Marina Beach - 24 min drive - 14.3 km

Getting around

  • Atlantis Aquaventure Waterpark Station - 6 min drive
  • Dubai Intl. Airport (DXB) - 43 min drive

Restaurants

  • ‪Cloud 22 - ‬4 min drive
  • ‪Nobu By The Beach - ‬4 min drive
  • ‪ستاربكس - ‬5 min drive
  • ‪Manava - ‬18 min walk
  • ‪Estiatorio Milos Dubai - ‬3 min drive

About this property

The Retreat Palm Dubai MGallery by Sofitel

Luxury hotel on the beach, with outdoor pool
The Retreat Palm Dubai MGallery by Sofitel offers 255 accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rayya Wellness Centre. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.
Make yourself at home in one of the 255 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and bidets.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy local and international cuisine at Vibe, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. Free valet parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Vibe - This buffet restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours.
Bait Al Nakhla - This fine-dining restaurant specializes in Middle Eastern cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Chapters - Onsite café. Open daily.
Ripples - Onsite diner. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 140 for adults and AED 70 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bait Al Nakhla
  • Chapters
  • Ripples
  • Vibe

Things to do

  • Archery
  • Art gallery
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Motor boating
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 percent of room rate
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 150.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (December 31) Gala Dinner per adult: AED 1999
  • New Year's Eve (December 31) Gala Dinner per child: AED 1199 (up to 12 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 140 for adults and AED 70 for children
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Retreat Palm Dubai MGallery Sofitel Hotel
Retreat Palm MGallery Sofitel Hotel
Retreat Palm Dubai MGallery Sofitel
Retreat Palm MGallery Sofitel
Retreat Palm Dubai MGallery S
The Retreat Palm Dubai MGallery
The Retreat Palm Dubai MGallery by Sofitel Hotel
The Retreat Palm Dubai MGallery by Sofitel Dubai
The Retreat Palm Dubai MGallery by Sofitel Hotel Dubai

The Retreat Palm Dubai MGallery by Sofitel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 274 out of 510 reviews
Rating 8 - Good. 143 out of 510 reviews
Rating 6 - Okay. 46 out of 510 reviews
Rating 4 - Poor. 23 out of 510 reviews
Rating 2 - Terrible. 24 out of 510 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jetmir, Lenzburg

Stayed 6 nights in Oct 2024

10/10 Excellent

Sha'baan Mohammad Ishaaq

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 3 nights in Dec 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Zainab

Stayed 5 nights in Nov 2024

6/10 Okay

Grace Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My plan was to arrive to my hotel, check in at 3pm, and relax a bit in time for the tour I had booked for 5pm that evening. Due to the delay of housekeeping cleaning my room, I was finally able to get into my room at around 3:45pm. I was annoyed because I was tired, and I had a headache, and the front desk receptionist kept telling me that it would be another 10 to 15 mins, and it ended up being 45 mins. By the time I got up to my room, unpacked and prepared to go on my tour at 5pm, it was about 4:15pm. When I got into the taxi and asked how long it would take to arrive to the location of the tour, I was told it would take about 30 to 45 mins due to the rush hour traffic. Needless to say, I missed my tour, and I lost my money. The room was nothing fancy, but the lighting in the bathroom was far too dim. I had to go to the window to make sure my makeup was okay, because even the lighting on the true to light mirror in the bathroom wasn't that bright. Overall, the hotel was lovely, the staff was great, and it was in a good location, but I was highly displeased with the delay in my check in.
Stayed 2 nights in Dec 2024

10/10 Excellent

Marcella

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to unwind and getaway.
Great experience. Very relaxing place to stay. The food was good and excellent service. All the staff were friendly. My room had the most beautiful view of the beach and city.
Stayed 4 nights in Dec 2024

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and close to everything - worth the name!
Stayed 7 nights in Nov 2024

10/10 Excellent

Sattar, Tokyo

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Good
Stayed 2 nights in Nov 2024

8/10 Good

DAYUAN, MADLIENA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, sea view room clean and neat, very good bedings, good service and equipment!
Stayed 3 nights in Nov 2024

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property to stay in
Stayed 8 nights in Sep 2024

10/10 Excellent

Joanna Beata

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve had the most amazing stay. Everything was perfect from check in to check out! The facilities were amazing and extra activities too. I am most grateful that I got upgraded to a suite free of charge. The view was stunning. I wanted to thank to all the staff that looked after me and made my stay super comfortable. I felt better than at home. I will always return to this hotel. I’ve created an amazing and unforgettable memories there. Thank you for having me.
Stayed 8 nights in Nov 2024

10/10 Excellent

Dr. Seyed Mohammad, State College

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Itwas a nice and quiet hotel for relaxing!
Stayed 1 night in Nov 2024

8/10 Good

Nelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food I. The breakfast buffet All the staf are really friendly Love the hotel
Stayed 8 nights in Oct 2024

2/10 Terrible

Kirsteen Natasha, Bishops Stortford

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful hotel, awful service and awful experience via Expedia! Do not waste your money. Stay somewhere else and DON’T book via Expedia too!
Stayed 4 nights in Oct 2024

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand New Hotel
Everything was perfect. The hotel had just opened, and everything was brand new. The staff was excellent, especially the reception team and the woman who served the welcome drink. The facilities on the beach were entertaining, and the pool was great. They also have a dance instructor who leads workouts with guests while they are in the pool.
Stayed 2 nights in Oct 2024

10/10 Excellent

Delia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach access and the Turkish restaurant. The hairdresser was nice
Stayed 1 night in Oct 2024

10/10 Excellent

Jagbir Kaur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“We stayed for week and definitely left with that feeling to come back and enjoy this lovely place for more longer! And it has a beautiful view! This place offers lots of amenities pool, private beach,buffet even a cake 😋 and more … The reception staff who welcomes us was really warm and polite and arranged a room decoration with cake for our Son’s first Birthday.Lovely staff in restaurant celebrated our son’s birthday with beautiful cake and special cake to say goodbye. Special thanks to chef Shukal to make food according our deitary requirement. Great hospitality thanks to Samadhi, Islam, Mohammed,Aya,Leena, Rajiv, Azib and Rajib and rest of the staff members.
Stayed 6 nights in Sep 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was an absolute delight! Everything was wonderful! Thank you for making this a memorable experience! We’ll definitely be back!
Stayed 2 nights in Sep 2024

10/10 Excellent

Nehal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great selection of healthy eating options in the main restaurant, with staff extremely helpful and accommodating of any requests. Spa was excellent. Thoroughly recommend booking a treatment!
Stayed 9 nights in Aug 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service was excellent. However, I didn’t realise it was alcohol free. That was not made clear.
Stayed 1 night in Aug 2024

10/10 Excellent

Ahamed Nawaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Deepak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member is fantastic.
Stayed 4 nights in Aug 2024

8/10 Good

Mustafa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Jul 2024