Our stay was so disappointing that I don’t even know where to begin. It was so bad that it ruined our honeymoon. I guess I’ll start from the beginning:
When we checked in, we were informed that the pool was closed. This inconvenient detail was not listed on their Expedia listing. In fact, their very first photo on the listing is a gorgeous image of their pool. The Expedia listing was tagged as “parking included”. What does that mean? It means you have to pay $30/night for a parking pass in the TINIEST parking garage. They would not comp our parking for any of the inconveniences we experienced (see above and below). When we checked in, we were given the wrong room number and keycard. When we finally got the correct keycard, we found that the outlets in our room didn’t work. Absolutely ridiculous. At breakfast, we found that there was a LOT more false advertising going on than we realized. The Expedia listing had donuts in the picture of their breakfast bar. There were no donuts, which my husband was very much looking forward to. The shampoo, conditioner, and body wash in the shower are not disability friendly. I have a bad wrist due to having surgery a few years ago, and I was not strong enough to squeeze the bottles that are bolted to the wall. If you’re going to offer complimentary toiletries, they need to be accessible to all guests. Shame on you, Hilton.
If I could give this place zero stars, I would. Our honeymoon was ruined.