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West Lake 254D Hotel & Residence

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for West Lake 254D Hotel & Residence

Executive Room, 2 Bedrooms | Lake view
Garden view
Lobby
Restaurant
Lobby sitting area

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Washer
  • Gym
  • Parking available
  • Room service
  • Outdoor space

Explore the area

Map
No 254d Thuy Khue Road, Hanoi, 10000
  • West Lake
    ‪3 min walk‬
  • Embassy of Japan
    ‪17 min walk‬
  • Lotte Center Hanoi
    ‪19 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪30 min drive‬

Room options

Deluxe Room, 1 Bedroom

  • 54 sq m
  • Studio
  • 1 bathroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom

  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Studio

Premier Studio | Garden view

Premier Studio

  • 40 sq m
  • Studio
  • 1 bathroom
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Bedrooms

Executive Room, 2 Bedrooms | Living area

Executive Room, 2 Bedrooms

  • 86.9 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms | Balcony view

Premier Room, 2 Bedrooms

  • 95 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room, 2 Bedrooms

Deluxe Room, 2 Bedrooms

Deluxe Room, 2 Bedrooms

  • 77 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Studio

Executive Studio | Living area

Executive Studio

  • 37 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 3 Bedrooms

Deluxe Room, 3 Bedrooms | In-room dining

Deluxe Room, 3 Bedrooms

  • 92 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 3 Bedrooms

Executive Room, 3 Bedrooms

Executive Room, 3 Bedrooms

  • 112 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

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About the area

Hanoi

With a stay at West Lake 254D Hotel & Residence in Hanoi (Tay Ho), you'll be a 1-minute drive from West Lake and 6 minutes from Hoan Kiem Lake. .This family-friendly aparthotel is 3.1 mi (5 km) from Hanoi Old Town Night Market and 3.3 mi (5.3 km) from St. Joseph's Cathedral of Hanoi.
View more Aparthotels in HanoiOpens in a new window

What's nearby

  • West Lake - 3 min walk
  • Lotte Center Hanoi - 19 min walk
  • Ho Chi Minh Mausoleum - 4 min drive
  • Hoan Kiem Lake - 6 min drive
  • Hanoi Old Town Night Market - 6 min drive

Getting around

  • Hanoi Long Bien Station - 12 min drive
  • Noi Bai Intl. Airport (HAN) - 30 min drive

Restaurants

  • ‪Bia Cường Hói 01 Trích Sài - ‬4 min walk
  • ‪Bonjour Cafe - ‬4 min walk
  • ‪Gạt tàn - ‬4 min walk
  • ‪Phở Hợp Thuỵ Khuê - ‬2 min walk
  • ‪Bia hơi Thu Hằng - ‬5 min walk

About this property

West Lake 254D Hotel & Residence

Family-friendly Hanoi aparthotel in Tay Ho with free local shuttle
West Lake 254D Hotel & Residence offers 90 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and safes. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium cable channels. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and bidets.

This Hanoi aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and rice cookers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 90 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities, including an outdoor pool, a fitness center, and bicycles to rent. Additional amenities at this aparthotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.
Enjoy a meal at the restaurant, or stay in and take advantage of the aparthotel's room service (during limited hours).
Featured amenities include complimentary wired internet access, a computer station, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
West Lake 254D Hotel & Residence has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transport

  • Self parking on site (VND 70000 per night)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free local area shuttle

Family friendly

  • Children stay for free (see details)
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Kids' club (surcharge)

Kitchenette

  • Fridge
  • Stovetop
  • Microwave
  • Electric kettle
  • Cookware/dishes/utensils
  • Free tea bags/instant coffee
  • Paper towels
  • Rice cooker

Dining

  • 1 restaurant
  • Room service available

Bedrooms

  • Bed sheets provided
  • Alarm clock

Bathrooms

  • Combined shower/bath
  • Rainfall shower head
  • Soap
  • Free toiletries
  • Slippers
  • Dressing gowns
  • Toilet paper
  • Bidet
  • Shampoo
  • Towels provided

Living spaces

  • Living room
  • Sitting area

Entertainment

  • 32-inch LCD TV with cable/satellite service

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry service

Work spaces

  • Computer station
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Hardwood flooring in room
  • Thin carpet in room
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • ATM/banking services

Location highlights

  • On the lake
  • Near the airport

Things to do

  • Fitness centre
  • Bike hire on site

Safety features

  • Carbon monoxide detector installed (host has indicated that there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system
  • Window guards

General

  • 90 rooms
  • 8 floors
  • 1 building
  • Access via exterior cooridors

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: VND 982000 per vehicle (one way)
  • Self parking fee: VND 70000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Somerset Aparthotel Hanoi West Lake
Somerset Hanoi West Lake
Somerset West Lake Hanoi
Somerset West Lake Hotel Hanoi
Somerset West Lake Hanoi Aparthotel
Somerset West Hanoi
West Lake 254d & Hanoi
Somerset West Lake Hanoi
West Lake 254D Hotel & Residence Hanoi
West Lake 254D Hotel & Residence Aparthotel
West Lake 254D Hotel & Residence Aparthotel Hanoi

West Lake 254D Hotel & Residence Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 94 out of 232 reviews" "
Rating 8 - Good. 101 out of 232 reviews" "
Rating 6 - Okay. 26 out of 232 reviews" "
Rating 4 - Poor. 8 out of 232 reviews" "
Rating 2 - Terrible. 3 out of 232 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with family
Allocated the wrong rooms
Allocated the wrong room on check in and asked to wait 5-6 hours before being given the correct room. The manger of the hotel was very unapologetic, rude and couldn’t care less what room we were given. She suggested booking direct if you want to make sure you get the rooms you pay for. Booked an executive 3 bedroom with balcony which was good once we were allowed into our room. We also booked a 2 bedroom executive room which was supposed to have a view of west lake but you could not see the lake. All staff other than the manger who we met were extremely nice and friendly which is a shame as the hotel could be and should be so much better. Much better places to stay in and around the west lake area of Hà Nội.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alan Gordon

Liked: Cleanliness, amenities, property conditions & facilities
A great size pool with large lake beside hotel. What you need is close by.
Stayed 6 nights in May 2024

10/10 Excellent

Ponekham

Liked: Cleanliness, property conditions & facilities
Very quiet and further away but I really enjoyed the hotel. Easy to get in and out. Everyone from the front desk, security, door and maid were super friendly and helpful. The Japanese restaurant downstairs with room service was a plus. Oir family enjoyed the pool and the gym with great air conditioner with pool side view was perfect. I would definitely stay there again and recommend it to everyone. My only complaint is the carpet in the bedrooms. If that can get removed (very old) I would give this hotel a 5 star. It’s not fancy but the all around experience was great.
Stayed 4 nights in Mar 2024

10/10 Excellent

Robert, Bellingham

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Always enjoy the staff, location and amenities
Stayed 7 nights in Apr 2023

10/10 Excellent

Robert, Bellingham

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 27 nights in Feb 2023

10/10 Excellent

Robert, Bellingham

Stayed 19 nights in Jan 2023

8/10 Good

Patricia Nora

Travelled with family
Liked: Room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Robert, Bellingham

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 6 nights in Mar 2020

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeds expections
The serviced apartments are bright airy very comfortable fully equiped with top quality items not necessarly the most modern but top of the line quality ageless. The entire staff are well trained friendly and willing to assist even prior to requesting. Everyone is alert causing one to know the guest is welcome. The doorman can be compared only thoes of nobel hotels of London Paris or New York truly a wonderful experience
Stayed 5 nights in Jan 2020

8/10 Good

Antoinius Eduarda J

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2019

8/10 Good

Ng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good service for the front counter girls.Helpful & understanding.Well done!The Japanese food at level 1 is good & cheap.We almost have every meal there.Will recommend friends & relatives to this hotel .
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the suite was comfortable and spacious. the restaurant served good food. the hotel staff was friendly and knowledgeable
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and helpful. The rooms were clean and spacious
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

6/10 Okay

Ho

Disliked: Staff & service
Service is not that good. Compliments is bad
Stayed 5 nights in Oct 2019

10/10 Excellent

Kay, Hanoi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff professional and friendly. Door man/Security took care of extra luggage and did so with a smile on their faces.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and staff is very helpful
Stayed 1 night in May 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME stay
We loved out stay here, modern, clean and good location. Reception and securit staff were excellent giving great local advice and friendly welcomes.
Stayed 3 nights in May 2019

6/10 Okay

khongsak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

4/10 Poor

Emma, Perth, WA

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I booked the executive studio with balcony and lake views. When i arrived the room had no balcony and no lake view. I went to reception and showed them the confirmation email from wotif, to which they replied their executive studios do not have balconies and wotif can write whatever they want about properties. I could change to a balcony room but it would cost extra. I argued back and forth, then went onto somersets direct website which also stated executive rooms have balcony and lake views. At this point they did move us into another room without additional charge. Breakfast was an additional $15 per person per day, and selection was tiny. Also, this hotel is in the middle of nowhere - you cant find breakfast or any sort of meal within walking distance, only coffee shops which do not serve food. We had to take a taxi in and out of old quarter each day (you can walk it in about an hour if you are up for it). Room was clean, no other issues.
Stayed 3 nights in Apr 2019

2/10 Terrible

CP, Kuala Lumpur, Malaysia

Business traveller
Disliked: Property conditions & facilities
Very old conditional Somerset, should avoid it. And is time for them to uplift the property.
Stayed 4 nights in Mar 2019

10/10 Excellent

Ha A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good !
Happy!
Stayed 3 nights in Apr 2019