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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

Exterior
View from property
Front of property - evening/night
View from property
Reception

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Bar
  • Air conditioning
  • Breakfast available
  • Parking available
  • 24/7 front desk

Explore the area

Map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • Museum of Science and History
    5 min walk
  • Baptist Medical Center Jacksonville
    13 min walk
  • Florida Theatre
    16 min walk
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    21 min drive

Room options

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

  • 28 sq m
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, River View

  • 21 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Riverfront)

Room, 2 Double Beds (Riverfront)

Room, 2 Double Beds (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds

  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • 27.9 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

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About the area

Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront is centrally located in Jacksonville, a 5-minute walk from Museum of Science and History and a 3-minute drive from Jacksonville Museum of Modern Art. .This hotel is 1.2 mi (2 km) from San Marco Theatre and 1.7 mi (2.7 km) from VyStar Veterans Memorial Arena.

What's nearby

  • Museum of Science and History - 5 min walk
  • Florida Theatre - 16 min walk
  • VyStar Veterans Memorial Arena - 4 min drive
  • EverBank Stadium - 5 min drive
  • Daily's Place - 5 min drive

Getting around

  • Riverplace Station - 3 min walk
  • Jacksonville Station - 11 min drive
  • Jacksonville International Airport (JAX) - 21 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬1 min walk
  • ‪Morton's The Steakhouse - ‬16 min walk
  • ‪The Southern Grill - ‬3 min walk
  • ‪St Johns Provision - ‬2 min walk
  • ‪River Club - ‬15 min walk

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

Riverwalk Jacksonville hotel in Downtown Jacksonville with 2 restaurants
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 293 guestrooms featuring MP3 docking stations and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite with American cuisine at St. Johns Provision Co., one of the hotel's 2 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Jacksonville? This hotel has 12000 square feet (1115 square meters) of space consisting of conference space and 19 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Languages

Arabic, Bosnian, Chinese (Mandarin), Croatian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (USD 20.00 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 26.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: USD 19.95 for adults and USD 11.00 for children
  • 2 restaurants
  • 2 bars/lounges and 1 poolside bar

Restaurants on site

  • St. Johns Provision Co.
  • Ruth's Chris

Things to do

  • 24-hour fitness centre
  • Outdoor pool

Family friendly

  • Corner/local shop
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (once per stay)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (12000 square feet)
  • Meeting rooms - 19

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 105
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 75
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 13 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 75
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels
  • MP3 dock
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 20.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 26.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.6
Rating 10 - Excellent. 324 out of 1134 reviews" "
Rating 8 - Good. 184 out of 1134 reviews" "
Rating 6 - Okay. 270 out of 1134 reviews" "
Rating 4 - Poor. 172 out of 1134 reviews" "
Rating 2 - Terrible. 184 out of 1134 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sana, Valrico

Liked: Staff & service
Disliked: Property conditions & facilities
The property was extremely old and dirty. The only thing tolerable was the staff. I ended u checking out because I couldn’t bring myself to sit on the bed. The staff assist and were understanding about the situation. The carpet was even wet from an air conditioner leak.
Stayed 1 night in Sep 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ms. Alvita at the Front Desk is ALWAYS amazing, every time we come into town. SUPERB service and the room was AMAZING
Stayed 1 night in Sep 2024

10/10 Excellent

jawanda

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Terrie

Business traveller
Liked: Staff & service
Carpet old and musky needs updated
Stayed 2 nights in Sep 2024

6/10 Okay

Shannon

Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2024

10/10 Excellent

Wes

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Awesome!
Stayed 2 nights in Aug 2024

10/10 Excellent

Lessdianne, Palmdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel !!
Stayed 3 nights in Aug 2024

6/10 Okay

Gerd

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is in need of upkeep. By the looks of it, nothing more than bare necessities has been done in terms of maintenance and modernization. Much of the rooms look like they haven’t had any updates since the early 2000s, apart from a new bed and TV. Staff is friendly and helpful though.
Stayed 2 nights in Sep 2024

8/10 Good

Shelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cookies were great. We have never stayed anywhere that gave us cookies. Bed were very comfortable.
Stayed 2 nights in Sep 2024

6/10 Okay

Christian

Stayed 3 nights in Aug 2024

4/10 Poor

Jerome

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs remodeled
Went to room after checking in and it was not cleaned. Went to front desk and was told it was getting cleaned, 30 minutes later still not cleaned, spoke to head house keeper and finely cleaned. Floor had big coffee stain!
Stayed 2 nights in Sep 2024

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Ginger, Palm Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities
I got a river view room and it did not disappoint. The view was beautiful. The room was comfortable but it seemed really outdated. I know that the hotel is old, but it needs some updates; carpet, etc. Ruth Chris's Steak house was amazing. I would stay there again definitely.
Stayed 1 night in Sep 2024

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Alex

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall I thought we were paying for a decent hotel to stay in. Upon arriving, we were met with $20 per night to park fees that were not listed, a dirty bedroom where the bed had a large crevice in it and the carpets felt dirty. When waking up in the morning we were hoping to grab breakfast from downstairs, only to find it was 19.50 per person. Wifi was also not included. Maybe I am naive in this but figured when paying for a hotel room, a lot of these things would be complimentary and not be something that could potentially tack on 100 plus to our bill. Unimpressed and wouldn’t stay here again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ediberto, North Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and view from the balcony. Hotel is right on the riverfront across from downtown
Stayed 1 night in Sep 2024

4/10 Poor

LaTasha

Disliked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Dat

Stayed 1 night in Aug 2024

6/10 Okay

Alexis

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very nice. However the building is old and needs lots of renovations. Our air barely worked and it was quite humid in the room. The beds were very comfortable though.
Stayed 3 nights in Sep 2024

10/10 Excellent

Christopher

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2024

6/10 Okay

gabriel

Liked: Cleanliness, staff & service, amenities
Property was a bit rough around the edges & needed updates. I enjoyed my stay and most of the staff was friendly. Worse part of the stay was the unexpected $20 daily parking fee for my car? I’m not a fan of unexpected fees/charges so this was annoying. Positives were the delicious cookies and water that came with the room
Stayed 2 nights in Sep 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service
Property can use some updating in the furniture and carpets and add mini fridge to rooms
Stayed 1 night in Sep 2024

6/10 Okay

Areda, Valdosta

Travelled with family
The property is dated and needs to be remodeled. The floor in my room was dirty. The bedding had dried blood. There was not enough washcloths and foot towels distribute. There were a lot of alcohol and drunks around the pool. It was quite unsettling. The staff was nice and took care of all my needs.
Stayed 3 nights in Aug 2024