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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

Lobby sitting area
2 restaurants, breakfast, dinner served; American cuisine
Front of property – evening/night
Point of interest
Outdoor pool, open 6 AM to 10:00 PM, free pool cabanas, pool loungers

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • Place, Baptist Medical Center Jacksonville
    ‪9 min walk‬
  • Place, Florida Theatre
    ‪9 min walk‬
  • Place, Times-Union Center for the Performing Arts
    ‪11 min walk‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds

  • City view
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • River view
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • River view
  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, River View

  • River view
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

  • River view
  • 28 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • River view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • River view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Bar (on property)
Southbank Hotel by Marriott Jacksonville Riverwalk
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  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.1 out of 5, Very good, 1,647 reviews
The price is NZ$226
includes taxes & fees
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Southbank Hotel by Marriott Jacksonville Riverwalk

About the area

Jacksonville

A stay at DoubleTree by Hilton Hotel Jacksonville Riverfront places you in the heart of Jacksonville, within a 5-minute drive of Jacksonville Museum of Modern Art and VyStar Veterans Memorial Arena. .This hotel is 2 mi (3.2 km) from EverBank Stadium and 2.2 mi (3.5 km) from Daily's Place.

What's nearby

  • Baptist Medical Center Jacksonville - 9 min walk - 0.8 km
  • Florida Theatre - 9 min walk - 0.8 km
  • Times-Union Center for the Performing Arts - 11 min walk - 0.9 km
  • VyStar Veterans Memorial Arena - 4 min drive - 2.0 km
  • EverBank Stadium - 5 min drive - 3.0 km

Getting around

  • Riverplace Station - 4 min walk
  • Jacksonville Station - 14 min drive
  • Jacksonville International Airport (JAX) - 24 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬1 min walk
  • ‪Shor Seafood Grill & Tavern - ‬15 min walk
  • ‪The Southern Grill - ‬4 min walk
  • ‪Tidbits - ‬10 min walk
  • ‪Sake House - ‬4 min walk

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 293 guestrooms featuring MP3 docking stations and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite with American cuisine at St. Johns Provision Co., one of the hotel's 2 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Jacksonville? This hotel has 12000 square feet (1115 square meters) of space consisting of conference space and 19 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 22 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 30 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (75 centimetre high)
  • Lift (105 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per stay (maximum USD 99 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 22.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 30.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.8
Rating 10 - Excellent. 529 out of 1655 reviews
Rating 8 - Good. 276 out of 1655 reviews
Rating 6 - Okay. 357 out of 1655 reviews
Rating 4 - Poor. 233 out of 1655 reviews
Rating 2 - Terrible. 260 out of 1655 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Khadijah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff & fast service
Stayed 1 night in Jan 2026

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities
Room was clean. Staff was courteous. Rooms and hotel dated for the cost!!
Stayed 2 nights in Jan 2026

4/10 Poor

Dimitrios

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was terrible. There was bugs in the room which I photographed. On Sunday at 10 am the breakfast was pretty much empty to serve despite being open until 11 am. Found the staff to be unfriendly.
Stayed 3 nights in Jan 2026

8/10 Good

Kristin

Stayed 2 nights in Oct 2025

8/10 Good

Gerald

Stayed 1 night in Jan 2026

2/10 Terrible

jose

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible
Stayed 2 nights in Dec 2025

10/10 Excellent

WINSTON

Stayed 3 nights in Dec 2025

8/10 Good

SAMANTHA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2026

10/10 Excellent

george

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the river, not too loud, very nice scenery overall a nice place to stay
Stayed 1 night in Dec 2025

6/10 Okay

Jeff

Completely run down hotel
Stayed 3 nights in Dec 2025

4/10 Poor

Elizabeth

Travelled with partner
The room we were given was in poor condition shower clogged, room neglected We were able to change rooms but after a long trip. It’s not ideal to have to deal with that
Stayed 1 night in Jan 2026

4/10 Poor

Kenneth

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2025

2/10 Terrible

jose

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
On 01/01/26 at 01:30 am a security guard stamped our door hitting really hard what scarred us and threatening us to throw us out of the hotel by accusing us of a lot of noise. We were trying to get ready to sleep. My wife blood pressure went up and she was rescued and taken to the ER.
Stayed 1 night in Jan 2026

6/10 Okay

Kerby

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Harassed by the security guard 4 the music playing on my tablet.
Stayed 1 night in Jan 2026

2/10 Terrible

Ryan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms look like they have not been updated or deep cleaned in years. There was black mold growing in the shower. Not a single surface was level. The area around the ac unit was falling apart from what looked like old water damage that never got fixed. The general nature of the property was just kinda dull and dirty. It’s sad because this use to be a very nice hotel on the downtown jax area but it has really fallen off over that last few years
Stayed 2 nights in Dec 2025

8/10 Good

Phyllis

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 3 nights in Nov 2025

8/10 Good

melvin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great room at a great rate in a great location. I'll stay there again.
Stayed 2 nights in Dec 2025

6/10 Okay

Donna

Travelled with family
Disliked: Property conditions & facilities
The staff is EXCELLENT. Everyone was courteous and efficient. The hotel however is very dated and in need of some repairs (rusty legs on room furniture, peeling wallpaper).
Stayed 1 night in Dec 2025

8/10 Good

William

Stayed 2 nights in Dec 2025

4/10 Poor

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff! Returned with food only to find fridge not working- food wasted - placed ice around elderly relative’s medication. Staff promised replacement next morning - didn’t happen ! not near walkable grocery options - lack of the aforementioned increased food costs significantly. Stayed elsewhere due to medication needing fridge - returned the next day and it was there by the afternoon - no other major issues. Breakfast selection and staff were all remarkable and made the issues stated above , tolerable ! Parking seemed pricey, limited free and lower cost options nearby .
Stayed 4 nights in Dec 2025

10/10 Excellent

Kendra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was very accommodating and friendly, they made my birthday feel very special it was nothing like the bad reviews. It was one of my favorite stays due to it being comfortable and close to many attractions and views. I’d definitely stay here again. Thank you so much for all you did.
Stayed 2 nights in Dec 2025

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare Hotel Due to Poor Management My trip was ruined due to we had to move to three different rooms within 24hrs after arriving. First room assigned bed was slept in and appeared to be occupied. Instead of the manager offering to have housekeeping reclean the room, I was offered another room even worse. The carpet was so bad and disgusting which later I found was a work room by previous construction men who had dropped tar all over the floor and this room should never have been assigned to anyone. I was told there weren't any other rooms and was not given any option to wait on another room even though the hotel was empty and we were there two hours before check in. Due to lack of resolve from the manager who didn't tell me she was the manager at the time of my complaint, I wasn't given a choice. I did not sleep comfortable because of the condition of the room. Another attempt from another associate was made to resolve my situation for my last day there for the next day only to be given a room with no hot water and we were the only one on that side of the hotel. I later found out by the associate from maintenance that this side usually have hot water issues and they were working on that so why were we assigned this room when management knew this and why were we the only one on this side of the hotel. There were other guests on this floor but on the other side where there were no issues with hot water. This caused me an emotional meltdown and my trip was ruined.
Stayed 2 nights in Dec 2025

10/10 Excellent

Maranyelis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exente servicio ❤️
Stayed 1 night in Dec 2025

6/10 Okay

Rey

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bathroom was disgusting with mold everywhere
Stayed 1 night in Jan 2026

8/10 Good

Tiffany

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities
Room was clean but there was no ice available on 4th floor. Had to go to another fl for ice. Room does not have fridge available. Heater had smells so didn't use. Had to request additional towels twice. Staff was friendly. Also downside no cookie on new years eve and most of new years day. Had to wait until 5PM.
Stayed 2 nights in Dec 2025