6/10 Okay
Jaime
9 Nov 2024
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not as happy as I would like to be :(
My spouse and I stayed at this hotel for the weekend in Orlando. We have stayed at this location before and truly fell in love. We stayed in a corner suite that has been a favorite room of ours (no matter where we travel, the corner suite is in our hall of fame). However we were a little disappointed in the cleanliness of the room. There were hand and mouth and other body prints on the windows. The upper head boards were dusty and other hand prints could be seen there. On Saturday evening, while applying my make up, a roach was walking across the bathroom counter. Also, the bathroom towels had frayed edges and were clearly worn. There were other signs of age in the room but that is understood because the property is not new. However it was obvious that housekeeping does not CLEAN the rooms and there clearly isn’t an eye for detail. We departed that stay a little saddened because we love the property but I had to be honest to give an opportunity for improvement.
Jaime
Stayed 2 nights in Nov 2024