2/10 Terrible
Karen, Justin
Travelled with family
18 Jul 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Really disgusted with the advertisement and the reality of what we paid for the place it advertised for resort with all the amenities spa gym restaurant on-site that is All a lie! Its not a resort the worker's and guests will tell you that along with the locals at other resorts the place is now a Condo you rent the room from an owner the staff was not helpful not friendly unless you speak first they dont tell you anything when arriving about what is really available to you or not they just give you keys and say welcome... this place has no more spa no more restaurant onsite the gym is not open anymore the now once was a resort is now a Hotel suites, they have many issues going on with family ownership drama apparently the two owners of the property cant decide what or who can make decisions so customers experience the brunt end of their drama by suffering from their demise! You cant get room service, there is none anymore there is a beach bar but you cant use it unless youre a member of some club the place is very clean very bland we were extremely bored here was told we could use the Marriott next door for entertainment and food if we wanted! We were very upset that we paid so much for what we had to provide ourselves more of food at the grocery store the place is ran by a management company they have to use a glass table not the actual front desk lobby becauae the president of the hotel wont let them use it stupid! We wont use this place ever again
Karen
Stayed 5 nights in Jul 2024