10/10 Excellent
Maria
Travelled with family
10 Jun 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When first contacting the property Asma arranged everything to ensure our proper arrival, she followed through from arrival, since the driver could only come through the road and there is little side walk she arranged for hotel staff to meet us. Adil was happily waiting for us, he was very kind throughout our stay and we were little sad we did not get a chance to say bye. Jalil was also amazing a very helpful, the whole staff gave us tips on how to have an enjoyable trip, safety tips since it was only me and my sister. We regretted having two bookings since would have loved to stay there for longer. It’s quiet and you really get to experience The true genuine of Moroccan culture, the staff goes above and beyond to ensure it. We will truly recommend anyone looking for a genuine and true family type of stay to book them. Place was impeccable clean, food delicious and fresh. The whole place decor is top notched. We pre booked a second stay with another location after this and Asma ensured we were shuttled properly with the second stay and someone could greet us since many Riads within the medina require walking, she arranged everything between driver and second Riad, even though she did not have to. In comparison with a 5 star Riad (Second booking) we cab truly say it’s not close to the service provided by this property, we felt they truly cared for us and we can see the difference with service. Do not think twice book this.
Maria
Stayed 3 nights in Jun 2024