2/10 Terrible
Laura-Leigh
Travelled with family
24 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in to this hotel without knowing how filthy the room would be and after several complaints, I was threatened by staff with cancelling my reservation. Little did I know that this was because they claim that they would refund for early check out but they plan not to. Staff were very rude, used obscene language and even called police when I requested my account information showing my early check out due to a very dirty, moldy room and filthy toilet with smeared walls which they claimed was rust. They then printed a break down of my stay with incorrect information. The breakfast is horrible except for the one packaged item - yogurt. There is no functioning washer or dryer. Advertised services are hit and miss. For health and safety reasons I had to check out early and staff acted as though they were the ones being hurt by my early departure. I thought it would be the perfect location due to the business I had to do but instead it turned out to be a nightmare as empty promises were offered instead of a clean and comfortable place to stay. I’m still awaiting my refund of my hard earned money as they did not provide quality service at all
Laura-Leigh
Stayed 7 nights in Aug 2024