8/10 Good
Verified traveller
Travelled with family
18 Nov 2024
Liked: Staff & service
Major changes need to happen
The hotel needs to hire more maids so that each one has more time to clean. The rooms aren't to the level of cleanliness I expect in a hotel that is this expensive. My mom had a giant yellow stain on her comforter, which is disgusting. I blame the hotel more than the maids because they're not given proper time. The carpets in the rooms need to go that's so disgusting to have in a hotel room. There's no way they're properly sanitized after each guest. The pillows are so uncomfortable and useless. Also, my room's TV wasn't working, which is something that should be checked out before guests are checked in. And it still wasn't working properly even after the maintenance guy came to fix it. The rooms need some serious renovation, if we're being honest. The tipping is getting out of control in the hotel as well. I was charged a 5 dollar delivery fee and like a 18 or 20 percent tip on room service. Mind you, they're just bringing up the food a few floors up. The spa charges a 22 percent tip, which is crazy. The umbrellas are 20 bucks when they should be free for guests. Again, this is an expensive hotel.
Verified traveller
Stayed 3 nights in Nov 2024