6/10 Okay
Kathleen, South Orange
Travelled with family
4 Jan 2025
Liked: Staff & service
Disliked: Property conditions & facilities
This is not what I expected from a Marriott property in Naples. We were supposed to stay for 5 nights but left after 3 days. The staff was friendly but otherwise the place was outdated and musty. We were shown one room when we arrived but it smelled bad so we asked for a different room. They offered us a suite right by the front desk/breakfast area, which we declined. The 3rd suite seemed okay but was musty. The AC unit was old and loud and never stopped spewing damp air into the room. (The person in the bed next to it froze and the person furthest away sweated.) The carpet felt damp. The windows don’t open and the bathroom fan was on its last leg, so there’s no hope to air it out. The kicker was the screaming toilet: every time it flushed it emitted a high-pitched screeching sound like a tortured animal for 30 seconds.
This place is something you might expect from a Motel 6, not from a place with a “wonderful” rating — and definitely not worth the price they were charging over the holidays.
I reached out with these complaints to Marriott and was told that someone would get back to me but I never heard anything further.
Kathleen
Stayed 5 nights in Dec 2024