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Holiday Inn Express - New York City Chelsea by IHG

3.0 star property

Photo gallery for Holiday Inn Express - New York City Chelsea by IHG

Exterior
Standard Room, 2 Double Beds (High Floor)
Reception
Exterior
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Parking available
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
232 W 29th St, New York, NY, 10001
  • Madison Square Garden
    ‪4 min walk‬
  • Empire State Building
    ‪13 min walk‬
  • Times Square
    ‪13 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Jetted Tub (High Floor)

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Jetted Tub (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Room amenity

Standard Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible (Accessible Tub)

Room amenity

Room, 2 Double Beds, Mobility Accessible (Accessible Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Room amenity

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds (High Floor)

Room amenity

Standard Room, 2 Double Beds (High Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room

  • Sleeps 2
  • 1 Twin Bed

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About the area

New York

With a stay at Holiday Inn Express - New York City Chelsea by IHG, you'll be centrally located in New York, just a 4-minute walk from Madison Square Garden and 10 minutes by foot from 5th Avenue. .This hotel is 0.7 mi (1.1 km) from Empire State Building and 0.7 mi (1.1 km) from Times Square.

What's nearby

  • Madison Square Garden - 4 min walk - 0.4 km
  • Empire State Building - 13 min walk - 1.1 km
  • Times Square - 13 min walk - 1.2 km
  • Broadway - 14 min walk - 1.2 km
  • Grand Central Terminal - 3 min drive - 2.4 km

Getting around

  • 28 St. Station (7th Av.) - 3 min walk
  • Penn Station - 4 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Mustang Harry's - ‬2 min walk
  • ‪Molly Wee Pub - ‬3 min walk
  • ‪Walter's Bar - ‬2 min walk
  • ‪New Dynasty - ‬2 min walk
  • ‪Le Pain Quotidien - ‬2 min walk

About this property

Holiday Inn Express - New York City Chelsea by IHG

Hotel with free breakfast, a short walk to Madison Square Garden
Holiday Inn Express - New York City Chelsea by IHG offers 228 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and complimentary bicycles.
Stay in one of 228 guestrooms featuring flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. This hotel also features complimentary wireless internet access and a television in a common area.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express - New York City Chelsea by IHG. A complimentary continental breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
A complimentary continental breakfast is served each morning between 6:30 AM and 10:00 AM.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 55.00 per night)

Food and drink

  • Free continental breakfast available daily 6:30 AM–10:00 AM
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Free bike hire

Family friendly

  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 92
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 92

More

  • Renovated entire property – March 2024
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 49-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 70 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • Destination fee: USD 28.69 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 55.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Madison Garden
Holiday Inn Express Madison Square
Holiday Inn Express Madison Square Garden
Holiday Inn Express Madison Square Garden Hotel
Holiday Inn Express Madison Square Garden Hotel New York
Holiday Inn Express Madison Square Garden New York
Madison Square Garden Holiday Inn Express
Madison Square Holiday Inn Express
Holiday Inn Express New York City Chelsea Hotel
Holiday Inn Express New York City Chelsea
Holiday Inn Express

Holiday Inn Express - New York City Chelsea by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 645 out of 1380 reviews
Rating 8 - Good. 423 out of 1380 reviews
Rating 6 - Okay. 171 out of 1380 reviews
Rating 4 - Poor. 63 out of 1380 reviews
Rating 2 - Terrible. 78 out of 1380 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Great value and super convenient to get to all the major sights! Delicious breakfast!
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Lakisa

Liked: Cleanliness
Stayed 1 night in Dec 2024

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, shame about the lift
This hotel would have had a four star rating, however, one of its two lifts broke down the day after arriving and still hadn’t been repaired on the day we left, we were there for. 6 days. Staff were friendly and helpful. Great location to be able to navigate our to do list.
Stayed 6 nights in Dec 2024

2/10 Terrible

Michael

Business traveller
Disliked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

Adora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, cleanliness, comfy bed free bottled water and breakfast! I just wished both elevators were working. 1 elevator only works and can only hold a max of 8, maybe 4-5 with the luggages.
Stayed 1 night in Dec 2024

8/10 Good

JAMES

Business traveller
Liked: Cleanliness, staff & service
Great location near MSG. Room was extremely clean. Only negative is that only one elevator was working and it would “forget” which floors people had pushed so it would go up and down to different (unselected floors) unless you kept reentering the floor #s (which is challenging with several people going to different floors). Great hotel and I’m sure they’ll get the elevator fixed.
Stayed 1 night in Dec 2024

4/10 Poor

Marion

Travelled with family
Liked: Cleanliness, room comfort
Won’t stay there again
Had to stay in a basement room the first night because they ran out of rooms. Nobody would ever pick up phone. Not the best service. Location is great. Rooms were clean.
Stayed 3 nights in Dec 2024

6/10 Okay

Gloria

Stayed 2 nights in Nov 2024

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

JOSEPH, Canton

Stayed 2 nights in Nov 2024

8/10 Good

MAYRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were very disappointed to be given a basement room upon our arrival, after travelling all day from western Canada. We were told we could get a higher floor the next day, but that came with the inconvenience of having to pack up all of our things. Once we were in the 11th floor room however, it smelled very bad of sweat. It was horrible! We also felt cheated out of the complimentary breakfast that was offered on our first morning there. We had to leave the hotel early to get a spot for the Macy’s Parade, so we were unable to benefit from the free breakfast. It would have been nice if the hotel could have offered some “grab n go” breakfasts in a bag for those taking in the parade. We would have then received our complimentary breakfast and we could have started our long day with some food. Also, the elevator was not working properly on our 2nd morning there. I had a severe knee issue, and taking the stairs from the 11th floor was not an option for me. Other than that, the hotel staff was very friendly and helpful. They gladly kept all of our bags for us when we switched rooms and again when we checked out. The complimentary water was also an added bonus!
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Chongyang

Stayed 2 nights in Nov 2024

8/10 Good

Ornella

Liked: Cleanliness, staff & service, amenities
I liked the cleanliness and the cleaning staff! They were amazing. We had many issues with the elevator and the breakfast area had to be left at 10am sharp. The reception staff didn’t explain the facilities and how some things worked in the room. We found out 2 days before leaving that we could get ice from a machine in the ground floor. We had a great experience with the Night Shift reception staff.
Stayed 15 nights in Nov 2024

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a solo traveler so the room size was enough to meet my needs. More than 2 people can be a little tight. 10 minutes walk from Penn Station which is great to travel around the city via subway system.
Stayed 1 night in Nov 2024

10/10 Excellent

Jenna

Stayed 3 nights in Nov 2024

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Penn Station so Uber Shuttle dropoff and pick up for LGA was convenient and short walk to Highline and many areas of interest. Breakfast was more than adequate, rooms comfortable. Our one issue was that one of the mornings there was a large group checking out and we had to wait for a while before we could go down the elevator from the 10th floor.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jennene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loves our stay
Stayed 4 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Not the best stay but at least breakfast was included & centrally located. Don’t set your expectations too high. Noisy hallway & elevators were finicky.
Stayed 4 nights in Nov 2024

10/10 Excellent

Giovanni

Stayed 3 nights in Nov 2024

10/10 Excellent

LINDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice to stay here for events at MSG.
Stayed 2 nights in Nov 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Amenities
Staff was friendly . Good breakfast
Stayed 1 night in Oct 2024

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 5-night stay was great for the most part. The hotel is nestled on 29th between 7th and 8th, and conveniently located close to the subway and lots of food options. It's a close walk to the High Line, Madison Square Garden and Times Square. The room itself was very nice, seemed recently renovated, albeit small (I guess this should be expected for New York). The hot water took a while to heat up, especially in the early morning, but it was great when it worked. I wish there was a way to tone down the bathroom lights as they were quite bright around the mirror. The one major con has nothing to do with the hotel, but there's quite a bit of traffic making its way down the one-way street and there was a lot of noise outside (drilling and garbage trucks) between 3-5am. Bring earplugs or request a room on the other side of the hotel.
Stayed 6 nights in Nov 2024