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Holiday Inn Express New York City Times Square by IHG

3.0 star property

Photo gallery for Holiday Inn Express New York City Times Square by IHG

Theatre show
In-room safe, desk, blackout curtains, soundproofing
Exterior
Free daily on-the-go breakfast
View from property

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
  • Laundry room

Explore the area

View map
343 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View (High floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View (High floor)

8.2 out of 10
Very good
(32 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds, City View (High Floor)

8.2 out of 10
Very good
(11 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

7.6 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

7.6 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed (High Floor)

7.6 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds (High Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(10 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(7 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed

8.0 out of 10
Very good
(170 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds

7.4 out of 10
Good
(93 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, desk, blackout curtains, soundproofing

Standard Room

8.0 out of 10
Very good
(40 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

Similar properties

Exterior
Holiday Inn Express Manhattan Times Square South by IHG
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
4.3 out of 5, Excellent, 1,856 reviews
The price is NZ$287
includes taxes & fees
19 Jan - 20 Jan 2026
Holiday Inn Express Manhattan Times Square South by IHG

About the area

New York

With a stay at Holiday Inn Express New York City Times Square by IHG, you'll be centrally located in New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.8 mi (1.3 km) from Madison Square Garden and 1 mi (1.7 km) from Empire State Building.

What's nearby

  • Madison Square Garden - 6 min walk - 0.6 km
  • Times Square - 6 min walk - 0.6 km
  • Broadway - 8 min walk - 0.7 km
  • 5th Avenue - 13 min walk - 1.1 km
  • Empire State Building - 16 min walk - 1.4 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 11 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪The Bar Room At Altair - ‬2 min walk
  • ‪The Placery - ‬1 min walk
  • ‪Tranzit - ‬2 min walk
  • ‪Altair - ‬2 min walk
  • ‪Cafe Aroma - ‬2 min walk

About this property

Holiday Inn Express New York City Times Square by IHG

Hotel with free breakfast, 7-minute walk to Times Square
Holiday Inn Express New York City Times Square by IHG offers 210 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Make yourself at home in one of the 210 guestrooms. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a vending machine.
Take advantage of the hotel's room service. A complimentary on-the-go breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby.
A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 85 per day)
  • Limited on-site valet parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 36 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 17.21 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 85.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel New York City Square Times
Holiday Inn Express New York City Times Square
Holiday Inn Express New York City Times Square Hotel
Holiday Inn Express Times Square Hotel
Holiday Inn Express Times Square
Inn Express Times Square

Holiday Inn Express New York City Times Square by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 878 out of 2339 reviews
Rating 8 - Good. 596 out of 2339 reviews
Rating 6 - Okay. 426 out of 2339 reviews
Rating 4 - Poor. 234 out of 2339 reviews
Rating 2 - Terrible. 205 out of 2339 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ashley

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE STAY. Firstly we were able to check in early which was nice. Our outlets did not work, we made a complaint and they said they fixed it which they did not and never followed up after I made a second complaint. Secondly, elevators were broken 3 days. They only have two elevators one was down the entire stay. The second one was down the second day and they had their staff manually doing the elevator which was not efficient at all and being on the 34rd floor with a busted knee was not ideal to have to walk down those stairs THREE TIMES due to the wait. We called for the elevator a few times but even still the wait to get on and off was about 15-20 minutes each time. We MISSED an attraction appointment and not able to be refunded due to the elevator issues. Our cards stop working EVERYDAY and we had to ask several times to get a new key. And we were not keeping it by our phones they were seperate. our carpet REEKED. MOST IMPORTANTLY, we came back after being gone for SIX hours. When we left house keeping was knocking at our door to clean. When we came back after being gone for six hours our door was OPEN. WIDE OPEN I made complaints to manager who was concerned about all my complaints but did not offer any solution what so ever. We paid $2100 for three nights. HORRIBLE STAY.
Stayed 3 nights in Sep 2025

2/10 Terrible

randy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The elevator service was terrible long waits sometimes overcrowded because the elevators are very small room had a bad smell to it and the price was ridiculous
Stayed 3 nights in Sep 2025

8/10 Good

Ravikumar

Liked: Cleanliness, staff & service, property conditions & facilities
It was overall a good experience.
Stayed 8 nights in Sep 2025

6/10 Okay

Annabel

Stayed 2 nights in Sep 2025

6/10 Okay

Dan

Stayed 3 nights in Sep 2025

10/10 Excellent

Helen, Maplewood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check-in here. I appreciate the exceptionally courteous, thoughtful, and friendly front-desk staff, who graciously greeted many guests at crush hour of around 6pm! I'm impressed with that level of professionalism and kindness. I will recommend this location to colleagues.
Stayed 1 night in Sep 2025

8/10 Good

DHARMINDER SINGH

Liked: Cleanliness, staff & service, amenities
Nice location to roam around
Stayed 4 nights in Sep 2025

4/10 Poor

Mark

Disliked: Staff & service, property conditions & facilities, room comfort
Lifts, broke down every day we were there. If you like to climb stairs, good hotel to stay at. We were on the 19th floor.
Stayed 5 nights in Sep 2025

8/10 Good

Lenie

Stayed 3 nights in Sep 2025

8/10 Good

Asif

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Travis

Stayed 2 nights in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service at the front desk was excellent especially with giving us directions for the subway. Breakfast was excellent with a wide selection. The front desk also gave free water bottles, chips, and cookies for everyone. The area was safe and near broadway. The rooms were clean and the showerhead was strong and gave one a nice back massage. The only drawback was that people kept ignoring the six person capacity sign and loaded it at breakfast time and it broke down twice and we had to take the stairs down 12 flights each time.
Stayed 4 nights in Sep 2025

4/10 Poor

Nosheen

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
While the staff were good and friendly, our stay was very inconvenient due to several issues. One of the elevators was out of order, and the other had to be operated manually. Unfortunately, it never stopped on our 13th floor, forcing us to use the stairs for breakfast. This was especially difficult as one of our guests could not walk. The next day we were told to text for elevator service, but even then it was extremely busy and unreliable. In addition, the bathroom faucet had ongoing problems. The air conditioning in one of our rooms was not functioning, and after requesting it to be fixed, the heating stayed on throughout the night, making the situation worse. We are wondering if there is any compensation we can get , will appreciate that
Stayed 2 nights in Sep 2025

10/10 Excellent

Jennifer, Medford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, attentive, and highly visible. There was always someone around to answer questions or assist, especially the guy who had the thankless job of keeping the old elevators running (too many people would try and crowd in and then it would get stuck). Free water and small snacks near concierge were a nice touch too.
Stayed 3 nights in Sep 2025

4/10 Poor

Dana

Travelled with partner
Disliked: Property conditions & facilities
My husband was stuck between floors in the elevator. Maintenance got him out with a crow bar. Constant issues with the elevator the entire weekend we were there. We requested a room on a lower floor so we could take the stairs. The staff gave us a different room, but it was a downgrade with no financial compensation. In the second room we stayed in, EACH time the air conditioning started it clicked 30 times. EACH time! No sleep that night. We typically love Holiday Inn Express, but this property was surprisingly disappointing.
Stayed 2 nights in Sep 2025

10/10 Excellent

Majela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry convenient location
Stayed 2 nights in Jul 2025

8/10 Good

Chetan, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff is good, dmgood services. Rooms are ok. Elevators are vig issue. Only ine or 2 elevatora working most of the stay making it harder
Stayed 8 nights in Sep 2025

6/10 Okay

Jacqueline

Travelled with group
Disliked: Amenities
1 Elevator not working Long wait for the working elevator 15 minutes Walked down the stairs from 11 floor on 4 days
Stayed 6 nights in Sep 2025

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon settling into the room I noticed a red stain on the rugg. I reported this to front desk so that they wouldn't make me responsible for the stain.
Stayed 4 nights in Sep 2025

8/10 Good

Denise

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and the staff were friendly and accommodating. The location is great as it is a short walk to MSG and other local venues but can get a little seedy after dark. My only complaint would be the slow elevator service. Other than that, we enjoyed our stay.
Stayed 1 night in Sep 2025

2/10 Terrible

Cristy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very bad in many different ways. First of all the elevator didn’t work. Then when arriving to the room, the doors didn’t lock and there were holes in the door and in the walls. The place was very dirty and the staff was not friendly at all. The photos of the rooms are not at all accurate. We had to leave the property and we have had a terrible experience with the hotel and Expedia. Would never book again.
Stayed 5 nights in Sep 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great staff horrible elevator
Stayed 3 nights in Sep 2025

4/10 Poor

Eric

Disliked: Staff & service, property conditions & facilities
The elevator was out and people were waiting for 30 minutes. Seems unsafe. Also several things like wall paper, trim, were very poor condition. Only one bathroom for everyone eating breakfast and it was out of order.
Stayed 4 nights in Sep 2025

2/10 Terrible

Michael

Travelled with partner
Disliked: Amenities
Breakfast is good. Elevator is terrible. Room was on 36th floor and could take ten minutes to get down if working. Room didn’t have shower curtain and tv not working. Called staff and after 4 hours got shower curtain but no tv. Can you get me some portion of refund for services not provided? Payed a cpnsiderable price for room.
Stayed 1 night in Sep 2025

6/10 Okay

Sandy

Disliked: Property conditions & facilities
Old and needed maintenance, but clean and safe.
Stayed 2 nights in Sep 2025