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Holiday Inn Express New York City Times Square by IHG

3.0 star property

Photo gallery for Holiday Inn Express New York City Times Square by IHG

View from property
Free daily on-the-go breakfast
Free daily on-the-go breakfast
Exterior
In-room safe, desk, blackout curtains, soundproofing

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
  • Laundry room

Explore the area

View map
343 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, 5th Avenue
    ‪13 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View (High floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View (High floor)

8.2 out of 10
Very good
(32 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds, City View (High Floor)

8.4 out of 10
Very good
(12 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

7.6 out of 10
Good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

7.6 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed (High Floor)

7.4 out of 10
Good
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds (High Floor)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(10 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed

8.0 out of 10
Very good
(175 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds

7.4 out of 10
Good
(94 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, desk, blackout curtains, soundproofing

Standard Room

8.0 out of 10
Very good
(40 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

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Reception
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  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
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The price is NZ$669
includes taxes & fees
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About the area

New York

With a stay at Holiday Inn Express New York City Times Square by IHG, you'll be centrally located in New York, within a 10-minute walk of Times Square and Madison Square Garden. .This hotel is 1 mi (1.7 km) from Empire State Building and 1.2 mi (1.9 km) from Rockefeller Center.

What's nearby

  • Madison Square Garden - 6 min walk - 0.6 km
  • Times Square - 6 min walk - 0.6 km
  • Rockefeller Center - 13 min walk - 1.1 km
  • 5th Avenue - 13 min walk - 1.1 km
  • Empire State Building - 16 min walk - 1.4 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 11 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬2 min walk
  • ‪2 Bros Pizza - ‬2 min walk
  • ‪The Bar Room At Altair - ‬2 min walk
  • ‪The Placery - ‬1 min walk
  • ‪Tranzit - ‬2 min walk

About this property

Holiday Inn Express New York City Times Square by IHG

Hotel with free breakfast, 7-minute walk to Times Square
Holiday Inn Express New York City Times Square by IHG offers 210 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Make yourself at home in one of the 210 guestrooms. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a vending machine.
Take advantage of the hotel's room service. A complimentary on-the-go breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby.
A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 85 per day)
  • Limited on-site valet parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 36 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 17.21 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 85.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel New York City Square Times
Holiday Inn Express New York City Times Square
Holiday Inn Express New York City Times Square Hotel
Holiday Inn Express Times Square Hotel
Holiday Inn Express Times Square
Inn Express Times Square

Holiday Inn Express New York City Times Square by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 919 out of 2413 reviews
Rating 8 - Good. 610 out of 2413 reviews
Rating 6 - Okay. 433 out of 2413 reviews
Rating 4 - Poor. 243 out of 2413 reviews
Rating 2 - Terrible. 208 out of 2413 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Betty

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Staff support was excellent. One elevator was broke and the other one was not working properly. Took the stairs 4 times. Need wall paintings on the stairways.
Stayed 3 nights in Nov 2025

2/10 Terrible

Zev

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
In a 40+ story hotel, only one elevator worked for the 3 days I was staying there. It consistently took 20 minutes to get down from my floor. Completely unacceptable.
Stayed 3 nights in Nov 2025

2/10 Terrible

Robert, Lynnwood

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevators didn’t work. They checked us out a day early. They gave us the wrong keys. Their attitude about the whole thing was unacceptable. I will never stay here again and possibly never an IHG property.
Stayed 3 nights in Nov 2025

10/10 Excellent

ANA

Stayed 1 night in Nov 2025

2/10 Terrible

Donald

Travelled with partner
Disliked: Cleanliness, amenities
I have never written a review before, but this stay was bad enough that I hope others choose a different hotel. From the moment we arrived, the experience went downhill. The front desk clerk was missing for several minutes and came back smelling strongly of marijuana. Check-in was unprofessional, and he blasted loud music while “finishing” our reservation. We were told valet allowed one vehicle access per day, yet on the third day they refused to bring the car at all. When they finally did, they assumed we were checking out and deactivated our room keys, forcing us to ride the single working elevator back to the 32nd floor only to find we were locked out again. At times, none of the elevators worked, and hauling luggage that far was ridiculous. The room was clean but tiny for the price. Housekeeping repeatedly tried to enter despite the “do not disturb” sign, once opening the door while we were in the shower. The in-room safe was unsecured and swung open hard enough to split my scalp. During checkout, valet took nearly two hours, handed me the wrong keys, and later returned my actual vehicle with fresh scratches on the side. Breakfast was overcrowded, seating was scarce, and roaches were visible near the dining area. Management took my number but has not contacted me about the damage or any reimbursement. Do not stay here. Spend your money elsewhere. New York is fine. This Holiday Inn Express is not.
Stayed 3 nights in Nov 2025

2/10 Terrible

Salman

Disliked: Staff & service, property conditions & facilities, room comfort
The elevators were not working and it was very uncomfortable.
Stayed 1 night in Nov 2025

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was proficient.
Stayed 2 nights in Oct 2025

6/10 Okay

Christine

Liked: Cleanliness
Stayed 1 night in Nov 2025

4/10 Poor

Julia

Travelled with partner
Elevator was a constant source of aggravation. Only 2 elevators for staff and guests. Waited 15-20 mins for elevator on 23rd floor. One of employees operating the elevator heard me express my aggravation for being charged a no show fee from Uber because he couldn’t wait any longer. The employee said under his breath “why didn’t you just take the stairs.Also almost missed a Broadway show on a different time. Only stayed for two days. Won’t be staying here again. Breakfast was great though and the attendants were friendly and helpful.
Stayed 2 nights in Nov 2025

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a good location, pretty clean.
Stayed 1 night in Nov 2025

8/10 Good

FERNANDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

2/10 Terrible

Alexander

Disliked: Amenities, property conditions & facilities
The room was out dated and smelled of mold/mildew. The elevator was broken and the buttons werent signaling to my floor (floor 25). I paid for an upgraded city view room and feel like I was scammed into taking a higher floor and paying more for an inconvenience. I had to walk up 25 flights of stairs after breakfast which wasnt ideal. The location of the hotel was about the only perk to this experience.
The room (it smelled of mold)
Stayed 2 nights in Nov 2025

6/10 Okay

Denise

Travelled with family
Disliked: Amenities, property conditions & facilities
Not as advertised on web. No dining in hotel, no fitness room. Bed was horrible. Staff were good but definitely not as advertised and not on times square. Not worth the cost charged.
Stayed 4 nights in Oct 2025

4/10 Poor

Georgia

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The room was very dirty. We also were not given any water in the room. There were very odd stains on the walls in the bathroom we didn’t even feel comfortable using the shower.
Stayed 3 nights in Oct 2025

8/10 Good

Alia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Everything was perfect
Stayed 5 nights in Oct 2025

10/10 Excellent

CLAUDIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really good location, rooms where clean and well maintained, staff was really friendly and helpful
Stayed 2 nights in Nov 2025

10/10 Excellent

Derek

Stayed 2 nights in Nov 2025

8/10 Good

Celine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very accessible location with subway stations nearby, room was clean and was enough space for a couple of days. It is a small hotel so the elevators would be really slow so just keep that in mind. Overall, most of the staff was kind and helpful with our bags and accommodation. We made our booking through Expedia so we were surprised that when we arrived at check in there was a $150 deposit we had to make, we were only made aware of the nightly fee before hand. It wasn't necessarily an issue but it was not accounted for in our expenses, that should be clarified on the website. One of the staff members did stand out from our first impression because he didn't seem like he wanted to help us at all, we would ask questions and he would respond as if it was a stupid question to ask, he would see us waiting for our turn to ask about our bags and would act like he didn't know what we were talking about even though he was the one that told us we can leave our bags in the lobby... We didn't interact with him more after the first day because it did put us off, but the rest of the staff was very kind. We asked the hotel on our second day to make sure we had room service to change towels and fix the sheets but I did notice that some trash was still left in the room when we came back. Just a small detail that stood out, but overall it was a good hotel for a quick trip.
Stayed 2 nights in Oct 2025

8/10 Good

Iliana

Stayed 2 nights in Oct 2025

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Hotel is located great to walk to Times Square and a lot of shows. It's also close to the 42 port authority terminal.
Stayed 2 nights in Oct 2025

4/10 Poor

Bertram, Red Bay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water and slow elevators.
Stayed 3 nights in Oct 2025

10/10 Excellent

Timothy

Stayed 2 nights in Oct 2025

4/10 Poor

Maria, WEST MIAMI

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
AC cool, very bad maintenance, hot water not running until late morning, very uncomfortable mattress
Stayed 4 nights in Oct 2025

8/10 Good

Jack

Stayed 1 night in Oct 2025

6/10 Okay

Gabriel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
On the positive side, the staff was very nice, friendly, and helpful. However, the rooms were really worn down. We paid for a room with two double beds, advertised as one of the larger ones, but it was very small. The beds were comfortable, and the water pressure was good even on higher floors. Getting an elevator during busy hours was a bit of a challenge, but not too bad. The location was excellent. Breakfast was disappointing — the food was just okay, and the breakfast room was far too small for the size of the hotel and the number of guests in the morning. The breakfast staff, however, was again extremely friendly. Overall, mixed feelings. For the price we paid, I would have been very disappointed anywhere else, but I guess this kind of poor value for high prices is fairly typical in NYC.
Stayed 5 nights in Oct 2025