6/10 Okay
Randy
Travelled with partner
20 Jan 2025
Disliked: Amenities, property conditions & facilities
When I went to the front desk to check in there wasn't anyone there. Called out a couple times and still nobody. I went back out to my vehicle and phoned the property to have someone come to the front desk and check me in. Upon arrival to the room there was no heat on and it was freezing cold! The wall mounted HVAC unit had a broken vent and no real thermosat on it. Seemed it was either full blast heat or nothing at all. Went to fill the whirlpool tub to find there wasn't a plug for it. Called front desk and until I actually went back down finally got a plug for the tub. The breakfast is the typical coffee juice and something through a toaster. The second night the couple next door were on the balcony smoking "something" that was coming into me room through the HVAC unit that was right beside their balcony. Not the hotels fault but sure didn't help matters. been to Niagara Falls many times. first (and last) time at this property.
Randy
Stayed 2 nights in Jan 2025