6/10 Okay
Verified traveller
Travelled with family
7 Jan 2025
We arrived around 315pm on our day of check-in. Pulled into the parking lot and was not given the option to self park but was forced to use valet. Upon making our way to the lobby (which can take a while depending on how busy it is because there was only one set of small elevators), we were about the 6th people that were told the rooms weren’t ready and had to then return to the bell hop to store our luggage until they text to let us know when it would be (which was in fact after the 4pm check in time). When we checked in I was also informed that there was a $29 valet fee and $35 parking fee which was interesting because not once were we given the option to not use valet and if I’m paying for mandatory valet l, why am I also paying a second fee for parking? The next morning when we went to use the pool we were questioned about our room and last name when we went to grab towels and was told we had to let them know when we returned them despite that not being an issue the day prior and needing keys to access hotel guest only areas. We were also not allowed to sit at the pool with our Starbucks because there was no “outside food or drinks” allowed even though it was literally attached to the hotel. We ended up leaving Clearwater early at that point and moving in to our next destination. Overall, I was incredibly unimpressed and would not bother staying here again.
Verified traveller
Stayed 1 night in Jan 2025