See all properties
Save

Zafiro Mallorca

4.0 star property

Photo gallery for Zafiro Mallorca

Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers
Premium bedding, pillow-top beds, in-room safe, desk
Lobby
Exterior
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
  • Spa
  • Breakfast available
  • Pool

Explore the area

Map
Avenida Santa Eulàlia, S/N, Santa Margalida, Balearic Islands, 07458
  • Playa de Can Picafort
    ‪10 min walk‬
  • Playa de Muro
    ‪6 min drive‬
  • Alcúdia Beach
    ‪15 min drive‬
  • Palma de Mallorca (PMI)
    ‪55 min drive‬

Room options

Room, 2 Bedrooms, Pool View (4 adult + 1 children) (Connecting)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Studio, Pool View

  • 38 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Pool View

  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Studio, Pool View (2 adult + 1 children)

  • 38 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Penthouse, 1 Bedroom (2 adult + 2 children)

  • 96 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Penthouse, 1 Bedroom (2 adults + 1 children)

  • 96 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Penthouse, 1 Bedroom (3 adult + 1 children)

  • 96 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom

  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Room, 2 Bedrooms, Pool View (4 adult +2 children) (Connecting)

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Room, 2 Bedrooms, Pool View (5 adult +1 children) ( Connecting)

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Pool View (Connecting)

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View (2 adults + 2 children)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Pool View (2 adults + 2 children)

  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View (3 adult + 1 children)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Pool View (3 adult + 1 children)

  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (3 adult + 1 children)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom (3 adult + 1 children)

  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View (2 adults + 1 children)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Pool View (2 adults + 1 children)

  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (2 adult + 1 children)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom (2 adult + 1 children)

  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (2 adult + 2 children)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom (2 adult + 2 children)

  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Penthouse, 1 Bedroom

  • 96 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

2 indoor pools, 3 outdoor pools, pool umbrellas, pool loungers

Grupotel Gran Vista & SPA

  • Pool
  • Spa
  • Kids pool
  • Waterslide
4.3 out of 5, Excellent, (410)
The price is NZ$189
for 1 room
includes taxes & fees
5 May - 6 May
Grupotel Gran Vista & SPA

About the area

Can Picafort

Located in Santa Margalida, Zafiro Mallorca is by the sea, within a 10-minute drive of Albufera Natural Park and Playa de Muro. .This family-friendly aparthotel is 4.6 mi (7.3 km) from Necròpolis de Son Real and 4.8 mi (7.8 km) from Alcúdia Beach.
View more Aparthotels in Can PicafortOpens in a new window

What's nearby

  • Playa de Can Picafort - 10 min walk - 0.9 km
  • Albufera Natural Park - 5 min drive - 5.0 km
  • Playa de Muro - 6 min drive - 3.0 km
  • Alcúdia Port - 12 min drive - 10.4 km
  • Alcúdia Beach - 15 min drive - 7.8 km

Getting around

  • Muro Station - 18 min drive
  • Palma de Mallorca Airport (PMI) - 55 min drive

Restaurants

  • ‪Cafeteria Playa Ca'n Picafort - ‬11 min walk
  • ‪Vinicius - ‬7 min walk
  • ‪Barracuda Bar - ‬9 min walk
  • ‪Jamaica Cocktail Bar - ‬14 min walk
  • ‪Charly's - ‬12 min walk

About this property

Zafiro Mallorca

Family-friendly aparthotel with 3 outdoor pools and a full-service spa
Zafiro Mallorca offers 262 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

This Santa Margalida aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided weekly.

An outdoor tennis court and a health club are featured at the aparthotel. 3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Balneum Spa and Wellness has 1 treatment room. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 262 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. Your pillowtop bed comes with premium bedding. Rooms have private balconies. 32-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a nightclub, and a health club. Additional amenities at this aparthotel include complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this aparthotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Stop by the aparthotel's restaurant, Caprice, for lunch or dinner, or grab snacks at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Caprice - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
La Palapa Pool Bar - This bar serves lunch only. Open daily.
Babalu Lounge Bar - Onsite bar. Open daily.

All-inclusive details

All-inclusive room rates at Zafiro Mallorca are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals and snacks included

Land activities

Fitness facilities

Languages

Catalan, Dutch, English, French, German, Italian, Russian, Spanish, Swedish

Property amenities

Beach

  • White sand beach nearby
  • Beach loungers
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • 3 outdoor pools
  • Body scrubs
  • Facials
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Manicures/pedicures
  • Massage
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Steam room
  • Treatment room
  • Turkish bath
  • Waterslide

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Car hire
  • Free self parking on site

Family friendly

  • Childcare (surcharge)
  • Children's pool
  • Cot: EUR 4 per night
  • Free children's club
  • Free supervised activities for children
  • Playground

Restaurants on site

  • Babalu Lounge Bar
  • Caprice
  • La Palapa Pool Bar

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 26.50 for adults and EUR 13.30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Nightclub

Outdoor areas

  • Balcony
  • Garden
  • Outdoor entertainment area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Conference space
  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Housekeeping (weekly)
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • Near the sea

Things to do

  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free supervised activities for children
  • Gym
  • Health club
  • Mini golf
  • Outdoor tennis court
  • Shopping
  • Waterslide
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 2 floors
  • 262 units
  • 3 buildings
  • Bicycle rentals
  • Built in 2004
  • Connecting units available
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between July 30 and April 23.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are available for EUR 4.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 26.50 for adults and EUR 13.30 for children
  • Airport shuttle fee: EUR 80 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 4.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system and window guards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Zafiro Mallorca Aparthotel Santa Margalida
Aparthotel Viva Mallorca Aparthotel
Aparthotel Viva Mallorca Aparthotel Santa Margalida
Aparthotel Viva Mallorca Santa Margalida
Mallorca Aparthotel
Viva Mallorca Santa Margalida
Viva Mallorca
Zafiro Mallorca ta Margalida
Zafiro Mallorca Santa Margalida
Zafiro Mallorca Aparthotel
Zafiro Mallorca Spa ex Aparthotel Viva Mallorca Spa
Zafiro Mallorca ex Aparthotel Viva Mallorca Spa
Zafiro Mallorca Santa Margalida
Zafiro Mallorca Aparthotel Santa Margalida

Zafiro Mallorca Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 130 out of 270 reviews
Rating 8 - Good. 112 out of 270 reviews
Rating 6 - Okay. 24 out of 270 reviews
Rating 4 - Poor. 3 out of 270 reviews
Rating 2 - Terrible. 1 out of 270 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Geoffrey

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023

4/10 Poor

Ricardo

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Very average and overpriced. Limited service throughout the hotel - rooms are only cleaned every few days, beach towels only changed 3x per week and if you miss the 2 hour slot or are out of the hotel you have to keep them. This is not well communicated so we only had 2 or 3 towel changes for 10 day stay. Won't be returning, there are much better choices at this high price.
Stayed 10 nights in Aug 2022

10/10 Excellent

Verified traveller

Stayed 8 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely large hotel with lots on to entertain the children I found there to be lots of choice for breakfast but evening meal was very poor. Rooms were nice and big but need updating
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Disliked: Cleanliness
The rooms could do with a re-furb. The maid service was very disappointing. They made the beds at best but getting clean towels etc was a struggle. Lots of rubbish around the pool area, lack of sun beds. People were having to take turns sitting on them from very early hours to reserve them.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and a great range of activities. The building is getting a bit worn down now.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was very good and overall staff were very well presented and very polite
Stayed 9 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were always helpful, friendly and worked very, very hard. The Entertainment team worked non-stop to keep kids and adults alike entertained.
Stayed 7 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was infested with bugs for the first three nights. On the third night, the bugs attacked three of our four kids. Our two-year old had trouble sleeping because of the massive welts on her legs. We provided the hotel with photos and videos -- of the bugs and the kids. And yet the hotel has not yet honored our request for a partial refund of $500-plus we paid each night. This is totally unacceptable to us and I would hope it's unacceptable to Expedia, which is how we found and booked our trip.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice but too expensive for sub standard buffet and sun loungers.
Stayed 9 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A friendly beautiful resort with all inclusive option. The food is more English than Spanish!
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
I like everything about the place,the staff,the food.
Stayed 7 nights in Apr 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing Stay

A lovely hotel with clean, modern and spacious rooms (ours was the Premium Studio). Friendly staff. We went self catering and didn't end up eating at the hotel, so can't comment on the food and drink. Beautiful pool areas and grounds, with a separate pool just for adults, which suited us as there were quite a lot of kids around during our stay and it probably generally is quite well geared up for kids and families.
Stayed 6 nights in Oct 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay with family...
Stayed 5 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Beautiful property with supermarket, spa, food restaurants. Outdated and non working gym equipment, early closing pool hours and some staff that’s non helpful
Stayed 7 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Caters to children. No business center, no plug converters, and no coffee in the rooms
Stayed 3 nights in Sep 2018

10/10 Excellent

Martin, Grantham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Family Hotel

We stayed at the Zafiro Mallorca from 29/07/18 to 11/08/18, family of four, children aged 14 & 10. Couldn’t fault the hotel, the staff couldn’t of been more helpful. We upgraded to a room with private rooftop sun terrace with its own jacuzzi and it was fantastic. Food was pretty good but typical hotel buffet and nothing that exceptional but children loved it. The entertainment staff was amazing and Diago and his team worked tirelessly to keep everyone happy and they all seemed to love their job, I take my hat off to them and everyone st the Zafiro Mallorca.
Stayed 13 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic family holiday

Thank you to Zafiro Mallorca for a really fantastic holiday. We couldn't fault any aspect. The staff work really hard, the rooms are spotless and food was lovely.
Stayed 7 nights in Jul 2018

8/10 Good

fishflower, london

Liked: Cleanliness
Disliked: Staff & service

Tired room but good facilities for kids

The room was tired and in general need of updating. It was clean however and a decent cot was provided for our toddler (at extra cost). The resort is great for kids with a brilliant kiddie pool with slides, a kids club and a lovely shaded playground. We actually didn’t spend that much time in the resort in the end as our daughter loved the beach which is a 10 minute walk away. There are lots of restaurants in town too so we mostly ate out. Highly recommend La Pinta. Also Monaco was really good. Both do kids food. All in all it was a really lovely holiday but we probably wouldn’t go back to he resort again just because the rooms are tired for the amount you pay. We also didn’t like the loud music blaring from the entertainment from about 8pm (coinciding with our daughter’s bedtime)!
Stayed 7 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entertainment and restaurant staff are brilliant.
Stayed 6 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in May 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Burnt in the shower

I got burned in the shower on day 2, I complained to reception. I got burned in the shower again on day 3 and complained and that’s when I got a reaction from the hotel. I shouldn’t have had to complain twice to get a reaction on the shower. No apology from reception. The shower mixer was delivering very cold water and then extremely hot water which caused very sensitive skin which felt like burning. Also not sure we had the room we booked as we weren’t sure what was premium about it. Room was clean.
Stayed 4 nights in May 2018

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Espania

The rooms need sound proofing.