10/10 Excellent
Roberto
Travelled with family
25 Aug 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roberto Gonzalez el Chicho
Our stay was excellent, I went with my wife and my parents and everything was excellent, clean place, super secure, booth rooms were spacious and very confortable
The only thing I didn’t like was that whenever you buy food they shaft you with the 18% service charge and the tip is something that has to be left for the people, I will give a tip if the waiter earns it and not because is mandatory, just imagine we are 4 adults(my wife and I and my parents) we took a buffet for $39 each and the bill came for $156 plus all those gost charges in taxes and then on top of that they shaft you with an 18% service charge when no waiter even when to our table to refill our glasses with water, come on, $28 in service charge for what? That wasn’t earned and that’s why we all decided to cross the street and go eat at the Argentinian restaurant Baires grill, besides that, everything else was top of the line, to everyone out there who wants a five start resort and doesn’t care about getting shafted with the 18% service charge for food or who don’t care to go across the street to eat someplace else, the Trump international resort hotel at sunny isles is the place, thanks to that wonderful employee who did my check out ( Jana or Haba ) she was great, she could have not been better, she even promised me to give me a call back after my rooms were checked to let me know that everything was QRU and that I won’t be charged nothing from my deposit of $370 per room that was put in hold from my card
Roberto
Stayed 2 nights in Aug 2024