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Banff Caribou Lodge and Spa

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Banff Caribou Lodge and Spa

Children's play area - outdoor
Point of interest
Superior Room, 2 Queen Beds, Balcony
Indoor spa tub
Indoor pool

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot tub
    Hot tub
  • Spa
    Spa
  • Room service
    Room service
  • Bar
    Bar
  • Gym
    Gym
  • Breakfast available
    Breakfast available

Explore the area

Map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    11 min walk
  • Banff Lake Louise Tourism Bureau
    11 min walk
  • Banff Legacy Trail
    14 min walk
  • Banff, AB (YBA)
    8 min drive

Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath

Corner Suite with Spa Bath

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Banff

A stay at Banff Caribou Lodge and Spa places you in the heart of Banff, a 2-minute drive from Banff Lake Louise Tourism Bureau and 5 minutes from Tunnel Mountain. .This spa hotel is 3.3 mi (5.2 km) from Banff Springs Golf Club and 3.3 mi (5.4 km) from Upper Hot Springs.

What's nearby

  • Banff Lake Louise Tourism Bureau - 11 min walk - 1.0 km
  • Tunnel Mountain - 5 min drive - 2.2 km
  • Upper Hot Springs - 7 min drive - 5.4 km
  • Banff Gondola - 8 min drive - 5.5 km
  • Banff Springs Golf Club - 9 min drive - 5.3 km

Getting around

  • Banff Station - 17 min walk
  • Calgary International Airport (YYC) - 92 min drive

Restaurants

  • ‪A&W Restaurant - ‬6 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬14 min walk
  • ‪Park Distillery - ‬14 min walk
  • ‪Cedar House Investments Ltd - ‬13 min walk
  • ‪Rose & Crown Restaurant & Pub - ‬15 min walk

About this property

Banff Caribou Lodge and Spa

Hotel with a full-service spa, near Banff Lake Louise Tourism Bureau
Banff Caribou Lodge and Spa offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a spa tub. The spa is open daily.
Make yourself at home in one of the 190 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a spa tub, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and ski storage.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Banff? This hotel has 765 square feet (71 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Banff Caribou Lodge and Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • On-site parking options include a garage
  • Ski shuttle nearby

Food and drink

  • Full breakfast available for a fee daily 7 AM–11 AM: CAD 15.00-30.00 for adults and CAD 10.00-20.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Full-service spa
  • Playground
  • Sauna
  • A hot tub
  • Yoga classes

Family friendly

  • Laundry facilities
  • Playground
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference space (765 square feet)
  • Meeting rooms - 2

Spa

  • 6 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Locally owned and organised tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Fan
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

More

  • Bulk dispenser for toiletries
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Banff Caribou Lodge and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1265 out of 2414 reviews" "
Rating 8 - Good. 640 out of 2414 reviews" "
Rating 6 - Okay. 331 out of 2414 reviews" "
Rating 4 - Poor. 107 out of 2414 reviews" "
Rating 2 - Terrible. 71 out of 2414 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a nice time. No AC
Stayed 2 nights in Aug 2024

8/10 Good

Shilpa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Hassan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well done lobby , nice, peaceful, quite , romatic.
Stayed 1 night in Aug 2024

6/10 Okay

Dwight

Travelled with partner
Liked: Cleanliness
comfortable lobby. Parking was bad for taller SUV, got a lucky spot outside. Food was bland. No help for bags as staff catered to the tour busses.
Stayed 2 nights in Aug 2024

6/10 Okay

Tim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Service was awesome, but the location was the biggest part of the price. The room could use updating and there weren't many complimentary services, I.E. breakfast or laundry even though the promotions stated it as such.
Stayed 1 night in Aug 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Over priced hotel , outdated decor. Kind of clean.very basic. we checked out and My wife forgot her bathing suit in the room, then We called the next day, and they said they couldn’t find it housekeeping threw it out. but we know she left it in the bathroom hanging behind the door. That is poor service.
Stayed 2 nights in Aug 2024

10/10 Excellent

rolando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 night at the hotel. No complaints. Just a walking distance to everything. I highly recommend this hotel.5/5
Stayed 2 nights in Aug 2024

6/10 Okay

Maximiliano

Liked: Cleanliness, staff & service
Disappointed stay for romantic weekend
Hotel is outdated. Specifically booked room for the jetted tub, jets didn’t work. No a/c in room, WiFi barely worked, pool was out of service for part of stay, poor lighting throughout, bathroom setup just not functional. Staff was the most positive part of the stay. Wouldn’t consider staying here again for the cost spent.
Stayed 3 nights in Aug 2024

10/10 Excellent

Dorothy B, PEARLAND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in Banff
Stayed 4 nights in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
Booked a room with a spa tub jacuzzi - it did not work. For the amount of money paid for this room, it is disappointing to say the least. Front desk offered free breakfast buffet or a 10% refund. Disappointing as this was the whole reason we booked this room. The hotels gym and pool were down also with no prior notice to guests ahead of time. The room had a strong odour and there was no a/c.
Stayed 1 night in Aug 2024

6/10 Okay

Harkeet

Travelled with family
Liked: Cleanliness
There were very few amenities on site. Basis such as shower caps and make up removal wipes were not offered. Staff was difficult to understand.
Stayed 3 nights in Aug 2024

6/10 Okay

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel was very nice but the pool was closed due to a leak. And we stayed just 1 night and was looking forward to a swim. Also the toilet was way too close to the counter top. Making it difficult to wipe!!
Stayed 1 night in Aug 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Accomodating staff.,
Stayed 1 night in Aug 2024

2/10 Terrible

Symon

Disliked: Amenities
Expensive, no ac, terrible beds, gym and pool was out of commission. Paid for those amenities..
Stayed 1 night in Aug 2024

6/10 Okay

Ashley, Charlton

Travelled with partner
Liked: Cleanliness, staff & service
Hotel was very nice. Hot tub and sauna was out of service duration of stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Louis

Stayed 1 night in Aug 2024

4/10 Poor

Leonardo

Disliked: Cleanliness, staff & service
Stayed 7 nights in Aug 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel. Centrally located. Staff friendly and helpful.
Stayed 3 nights in Aug 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from the crowds in Banff
We had to book last minute, and they had availability. A little further from all the shopping, like 20 mins walking than we thought.
Stayed 1 night in Aug 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No AC and room was smaller than expected. Staff didn’t come to clean room on 2nd day until late in the afternoon. Furniture was worn and really needs updating.
Stayed 3 nights in Aug 2024

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Aug 2024

10/10 Excellent

Maria Candice Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 5 nights in Jul 2024

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service in the hotel and Keg restaurant. Could do with new beds as the beds in my room were quite hard and uncomfortable. Otherwise amazing stay. This is my second time at this property and I will come back.
Stayed 2 nights in Aug 2024

6/10 Okay

Nesakumar

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Staff not helpful upon arrival
The initial reception experience upon arrival was not pleasant nor polite. With my wife waiting on the street near the hotel’s main door, I went in and asked for a luggage cart. The first employee was rude and said, “go ask reception, I don’t know what luggage you have!”. When I asked one of the reception staff, he also rudely stated, “go and get it from the parking lot in the basement!” and walked away. With difficulty, I took the elevator and after searching found a dirty cart and brought it up. While checking in, we noticed that there were a couple of luggage carts in side of the door not clearly visible. When I told the reception staff this experience, the response was “He did not know and was incorrect” and the difficulty we experienced was brushed off. Nesa Joseph
Stayed 1 night in Aug 2024