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Arrow on Swanston

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Arrow on Swanston

Premium Penthouse Apartment
Premium Penthouse Apartment | City view
View from property
Premium Penthouse Apartment | Living area
Front of property - evening/night

Reviews

7.0 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Pool
  • Housekeeping
  • Parking available
  • Gym
  • Laundry

Explore the area

Map
488 Swanston Street, Carlton, VIC, 3053
  • Lygon Street
    5 min walk
  • The Budapest Cafe
    1 min walk
  • Melbourne Central Station
    7 min walk
  • Melbourne, VIC (MEL-Tullamarine)
    25 min drive

Room options

View all photos for Studio Apartment

Studio Apartment

Studio Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Apartment

Deluxe King Apartment

Deluxe King Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area

Deluxe One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment

Two Bedroom Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment

4 Bedrooms Apartment

  • 4 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment

Two Single Bedroom Apartment

  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Two Bedrooms Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Two Bedrooms Apartment

  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment

Triple Single Beds Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment

Premium Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment

Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment

Deluxe Family Apartment

  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

Similar properties

Exterior

Great Southern Hotel Melbourne

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.1 out of 5, Very good, (1747)
The price is NZ$104
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Great Southern Hotel Melbourne

About the area

Melbourne

With a stay at Arrow on Swanston, you'll be centrally located in Melbourne, within a 10-minute walk of Lygon Street and Queen Victoria Market. .This family-friendly aparthotel is 0.9 mi (1.4 km) from St. Vincent's Hospital and 0.9 mi (1.4 km) from Royal Exhibition Building.
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Queen Victoria Market - 7 min walk
  • Melbourne Museum - 14 min walk
  • Princess Theatre - 14 min walk
  • Marvel Stadium - 3 min drive
  • Rod Laver Arena - 3 min drive

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • ‪Little Bang Espresso - ‬3 min walk
  • ‪Captain Melville - ‬4 min walk
  • ‪Hareruya Pantry - ‬4 min walk
  • ‪Ini Studio - ‬4 min walk
  • ‪Humble Rays - ‬4 min walk

About this property

Arrow on Swanston

Family-friendly Melbourne aparthotel in Carlton with a fitness center
Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 200 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 40-inch LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a hair salon.
Grab lunch at Cafe Crema, a restaurant that specializes in local cuisine. You can also grab snacks at the coffee shop/cafe.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Melbourne? This aparthotel has 9688 square feet (900 square meters) of space consisting of a conference center and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Free WiFi

Parking and transport

  • Self parking on site (AUD 25 per night; includes in/out privileges)
  • Height restrictions apply for on-site parking

Family friendly

  • Children stay for free (see details)
  • Free cot/infant bed
  • High chair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Fridge
  • Stovetop
  • Microwave
  • Electric kettle
  • Coffee/tea maker
  • Cookware/dishes/utensils

Dining

  • 1 restaurant and 1 coffee shop/cafe
  • Snack bar/deli
  • Coffee/tea in a common area

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall shower head
  • Towels provided
  • Free toiletries
  • Hairdryer

Living spaces

  • Sitting area

Entertainment

  • 40-inch LCD TV with digital service

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Near a laundromat

Work spaces

  • 4 meeting rooms
  • Business centre
  • Laptop workspace
  • Conference centre (9688 square feet of space)

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Local maps
  • Luggage storage
  • Blackout curtains
  • Iron/ironing board (on request)
  • 24-hour front desk
  • Vending machine

Location highlights

  • Near a metro station
  • Near a train station
  • In the business district
  • In the shopping district
  • In the city centre
  • In the entertainment district
  • Near a health or beauty spa
  • Near a hospital

Things to do

  • Fitness centre
  • Theme parks nearby
  • Rock climbing nearby
  • Bike rentals nearby
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system

General

  • 200 rooms
  • 9 floors
  • 1 building
  • Built in 2003

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 560 out of 2270 reviews" "
Rating 8 - Good. 732 out of 2270 reviews" "
Rating 6 - Okay. 430 out of 2270 reviews" "
Rating 4 - Poor. 282 out of 2270 reviews" "
Rating 2 - Terrible. 266 out of 2270 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Ariarne

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Andrew

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
They gave us 2 single beds sideways to make a queensize bed with a comforter over it they did this in 2 rooms. With a tiny tv. Over all 2.5 out of 5.
Stayed 4 nights in Sep 2024

10/10 Excellent

Bella

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient for the airport . The bed felt quite soft when I first sat on it but I actually slept really well in it. Staff were helpful. Breakfast was ok. Room was clean and quiet
Stayed 1 night in Sep 2024

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location of the hotel is in the middle of the city due to which we are able to get all the things very quickly and easily
Stayed 1 night in Sep 2024

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are too spacious and clean and view from balcony is also very pleasant
Stayed 1 night in Sep 2024

8/10 Good

Telysa

Travelled with family
Disliked: Cleanliness
The positive about this is there is a tram stop right out the front and also the lady who checked us in was lovely. The downside was the cleanliness and lack of bedding for the pull out sofa. We had a room for 5 people so used the sofa. We booked and paid for 5 but no linen provided for the 5th. When we asked and collected extra linen they couldnt even provide a pillowcase for the pillow and the blanket had burn marks over it. Sofa was horrendously uncomfy and all you felt were the wooden frame under it. Not even enough cups for us all. This room wasnt set up for 5. I am not fussy with much but i expected a pillow case for hygiene purposes at the very least
Stayed 1 night in Sep 2024

2/10 Terrible

Tayah

Stayed 4 nights in Sep 2024

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s a very stylish looking property, comfortable and spacious rooms, luxurious bathroom and great pool views.
Stayed 1 night in Sep 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The entire staff was extremely warm & courteous visited with my parents we had an amazing experience. Food & service is definitely top notch .
Stayed 1 night in Sep 2024

10/10 Excellent

Deidre

Travelled with family
Liked: Amenities, property conditions & facilities
Area near the hotel is very nice, rooms were quiet nice
Stayed 1 night in Sep 2024

6/10 Okay

Tye

Travelled with family
Liked: Amenities
Room wasn’t prepared when we arrived at 7pm and another cleaner let themselves into the room while we were in there.
Stayed 1 night in Sep 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing pool,bar, view, room high quality tidy and spacious. Located well with the mall, good staff service. All good, one of my favorite hotels around the world.
Stayed 1 night in Sep 2024

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff is quite good at the hotel and rooms are very spacious and comfortable. Food is also very delicious
Stayed 1 night in Sep 2024

10/10 Excellent

Katherine

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Hotel facilities,cleanliness ,security and the food was great. welcoming at the entrance was great and i was able to work from the comfort of my room as the internet was perfect.
Stayed 1 night in Sep 2024

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room (including bathroom) was great - spacious, clean, plenty of supplies, all things working. The staff was very well trained! And not just the staff at the reception, is also very nice
Stayed 1 night in Sep 2024

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect if you need to be close to the airport. We flew in late and were warmly greeted on arrival, slept like a log and enjoyed a beautiful breakfast before flying to our next destination the following morning.
Stayed 1 night in Sep 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Arrow on Swanston is located in the centre of the city due to which we can easily get tram and bus services easily
Stayed 1 night in Sep 2024

2/10 Terrible

Stacey

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Photos are not like website hotel took à further 100 and said it would take 10 days to process concerned bout safety issues
Stayed 1 night in Sep 2024

10/10 Excellent

Pippa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was a good combination of different cuisines. Attention to detail in preparation of dishes. Beautiful ambience even though it was raining. Staff are attentive and forthcoming. Remember you by name which is excellent, always polite and make every effort to check on your comfort.
Stayed 1 night in Sep 2024

10/10 Excellent

Pippa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There is no doubt that the staff interaction is the best part of this property. They tend to have very relevant conversations and offer to help with local tourist attractions/ shops etc as well, a bonus is that they're really great with kids as well!
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Surprisingly Good Value: A Hidden Gem on Swantson
I recently stayed at Arrow Hotels on Swantson Street, and I wanted to share my experience. Initially, I was concerned after booking a non-refundable room; the photos online were inaccurate, and I wished I could have canceled. I read a number of reviews that raised my worries, but being a seasoned traveler, I thought it couldn't possibly be worse than a homestay. With low expectations, I approached my stay. Surprisingly, I found the hotel to be just fine! It was clean and provided everything needed for a one-night stay. My motto turned out to be "bad that it was so good in the end," as my mom and I ended up having a great time. The facilities were decent – a clean room and a shower, although the shower door did fall off (but honestly, it was manageable). Given the price and its excellent location, I would certainly consider coming back. The hotel staff were friendly and helpful, which made the experience even better. Is it the Ritz? No, but for the value, it’s absolutely worth it. I’d recommend Arrow Hotels on Swantson Street if you’re looking for an affordable place that delivers more than you might expect. Overall, thumbs up from me!
Stayed 1 night in Sep 2024

4/10 Poor

Stephanie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was adequate but not cleaned well. Floor was sticky. Chairs were greasy from previous guests. Crumbs left on couch from previous guests. Door to balcony broken/unable to lock. Bedding was limited and of poor quality. Toilet seat was loose. Overall everything just needed a good clean and an update in quality.
Stayed 1 night in Sep 2024

10/10 Excellent

Chloe

Liked: Cleanliness, amenities, property conditions & facilities
Great location with having luxurious views of the city
Stayed 1 night in Sep 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean and spacious
Stayed 1 night in Sep 2024

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stay is perfect for the family
Stayed 1 night in Sep 2024