When Jetstar cancelled my son’s flight from Brisbane to Adelaide, last minute, I had to book a hotel, not being from Brisbane & Racing against the clock to get a hotel room for him for the night I booked this place.
Unfortunately, at the time we didn’t realise that the reception closed at 8 pm, however, the booking went through & I read something about 24 hour check-in.
My son jumped in an Uber and arrived at the hotel, Unfortunately, that’s where we found out that the reception closes at 8 pm, and after hours bookings are by arrangement, only!
My son called me extremely distressed.
I called the after hours number he gave me and the wonderful manager came down and got him into his room, if it wasn’t for her i’m not sure where he would’ve been, Wotif were absolutely useless, there is no way I would book through this platform again, however, the manager from this property went above and beyond for my son!
She gets five stars, I would have no hesitation in booking again, she went above and beyond for my family in such a stressful situation.
The manager and Albion Manor 10 out of 10 - wotif 0 out of 10 !!!!!!