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Crystalbrook Bailey

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crystalbrook Bailey

Front of property - evening/night
Poolside bar
Outdoor pool
In-room safe, desk, blackout curtains, soundproofing
City view

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Parking available
  • Restaurant
  • Pool
    Pool
  • Bar
    Bar
  • Room service
    Room service
  • Air conditioning
    Air conditioning

Explore the area

Map
163 Abbott Street, Cairns, QLD, 4870
  • Cairns Esplanade
    2 min walk
  • Cairns Night Markets
    2 min walk
  • Cairns Aquarium
    3 min walk
  • Cairns, QLD (CNS-Cairns Intl.)
    10 min drive

Room options

View all photos for Urban King

View from room

Urban King

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

Two Bedroom Residence

  • 70 sq m
  • City view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Urban Twin

In-room safe, desk, blackout curtains, soundproofing

Urban Twin

  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Urban Queen

In-room safe, desk, blackout curtains, soundproofing

Urban Queen

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Urban

In-room safe, desk, blackout curtains, soundproofing

Family Urban

  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Urban Master

Urban Master

Urban Master

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

One Bedroom Residence

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Three Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

Three Bedroom Residence

  • 95 sq m
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

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includes taxes & fees
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About the area

Cairns

With a stay at Crystalbrook Bailey in Cairns (Cairns Central Business District), you'll be steps from Cairns Esplanade and 7 minutes by foot from Cairns Central Shopping Centre. .This luxury hotel is 0.5 mi (0.8 km) from Cairns Marlin Marina and 0.1 mi (0.2 km) from Cairns Night Markets.

What's nearby

  • Cairns Esplanade - 2 min walk - 0.2 km
  • Cairns Central Shopping Centre - 7 min walk - 0.6 km
  • Esplanade Lagoon - 7 min walk - 0.6 km
  • Cairns Marlin Marina - 10 min walk - 0.9 km
  • Reef Fleet Terminal - 10 min walk - 0.9 km

Getting around

  • Cairns Station - 12 min walk
  • Cairns Intl. Airport (CNS) - 10 min drive

Restaurants

  • ‪Flynn's Italian by Crystalbrook - ‬3 min walk
  • ‪Crepe - ‬2 min walk
  • ‪La Pizza Trattoria - ‬2 min walk
  • ‪Dundee’s at the Cairns Aquarium - ‬3 min walk
  • ‪Imm Thai Cafe - ‬2 min walk

About this property

Crystalbrook Bailey

Luxury Cairns hotel in Cairns Central Business District with 3 restaurants
Crystalbrook Bailey offers 217 air-conditioned accommodations with espresso makers and safes. Flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 217 air-conditioned rooms featuring espresso makers and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Grab a bite at CC's Bar & Grill, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
CC's Bar & Grill - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arte - This wine bar serves dinner only. Open select days.
Pachamama - This poolside cocktail bar serves dinner only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 12 per day)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • 3 restaurants
  • 3 bars/lounges
  • Room service available

Restaurants on site

  • CC's Bar & Grill
  • Arte
  • Pachamama

Things to do

  • 24-hour fitness centre
  • Bike parking
  • Free bike hire
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of food locally sourced
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Digital channels
  • First-run films
  • Flat-screen TV
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free tea bags/instant coffee

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 75 per day

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products

We should mention

Pool access available from 6:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Crystalbrook Bailey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 421 out of 615 reviews" "
Rating 8 - Good. 133 out of 615 reviews" "
Rating 6 - Okay. 35 out of 615 reviews" "
Rating 4 - Poor. 20 out of 615 reviews" "
Rating 2 - Terrible. 6 out of 615 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Friendly helpful staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Alina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful atmosphere, highly recommend
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
Everything was upgraded and luxurious in the room. Comfortable bedding. Upgraded bathroom and good space in closet. Close to the esplanade and lots of restaurants and cafes.
Stayed 5 nights in Aug 2024

10/10 Excellent

Vivienne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent, very clean. There wasnt anything to complain about. Excellent
Stayed 2 nights in Aug 2024

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Karin

Stayed 1 night in Jul 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kerri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Staff at reception, super helpful. Great room, although smaller than the other Crystalbrook rooms. Want for nothing though and lovely touches throughout
Stayed 2 nights in Jul 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and beautiful property. Highly professional staff. Fantastic location
Stayed 2 nights in Aug 2024

4/10 Poor

Jo

Liked: Property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
The property is well situated, close to everything in the tourist area.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Very nice and modern hotel in a great location. Easy walk to waterfront and restaurants. Bed was comfortable and room was clean. Lighting options were a nice touch. Not a fan of the frosted glass door to bathroom which was also a bit heavy to slide. Hotel foyer was very airy and welcoming.
Stayed 1 night in Jul 2024

10/10 Excellent

Sara

Stayed 4 nights in Jul 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, helpful staff, Christalbrook needs a stay type loyalty program , ( we will stay more often, for sure) Thanks, K
Stayed 7 nights in Jul 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
Awesome place to stay great view from our room staff friendly and very helpful; room comfortable and had everything we needed
Stayed 8 nights in Jul 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding facilities and staff, great wifi with free movies, beautiful lobby! Perfect for our stay in Cairns, super convenient
Stayed 3 nights in Jul 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were exceptional and enjoyed the pool. Within walking distance to the Esplanade to lunch and dinner. Exceptional staff as they were always quickly responsive to your needs and happy to assist.
Stayed 5 nights in Jul 2024

10/10 Excellent

Rowen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 2 nights in Jul 2024

8/10 Good

Laurena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Requested on the booking for a sofa bed, there was no sofa bed. However when I contacted them they promptly brought up a rollaway bed. Requested extra towels , they delivered almost immediately. Very pleased and will stay with them again. 10/10
Stayed 2 nights in Jul 2024

10/10 Excellent

Dion

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and service provided by all staff.
Stayed 1 night in Jul 2024

10/10 Excellent

PAUL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot in the heart of Cairns
Stayed 1 night in Jun 2024

6/10 Okay

quentim

Liked: Staff & service
Fire alarm went of twice at 4am false alarms in less than a week Pool area Halls to rooms dirty Wont be returning back to our usual hotel Thought we give this one a go
Stayed 7 nights in Jul 2024