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Best Western Chula Vista/Otay Valley Hotel

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Chula Vista/Otay Valley Hotel

Lobby
Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Lobby sitting area
Outdoor pool, pool umbrellas, pool loungers

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
4450 Main Street, Chula Vista, CA, 91911
  • Kaiser Permanente Otay Mesa Medical Offices
    3 min drive
  • North Island Credit Union Amphitheatre
    5 min drive
  • Sesame Place San Diego
    6 min drive
  • San Diego, CA (SDM-Brown Field Municipal)
    12 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

Comfort Inn Chula Vista San Diego South

Pool
Hot tub
Breakfast included
Parking included
3.9 out of 5, Good, (1003)
The price is NZ$331
for 1 night
includes taxes & fees
7 Dec - 8 Dec
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About the area

Chula Vista

Located in Chula Vista (Otay), Best Western Chula Vista/Otay Valley Hotel is within a 5-minute drive of Kaiser Permanente Otay Mesa Medical Offices and Sharp Chula Vista Medical Center. .This hotel is 2.6 mi (4.2 km) from North Island Credit Union Amphitheatre and 4.3 mi (6.9 km) from Las Americas Premium Outlets.

What's nearby

  • Kaiser Permanente Otay Mesa Medical Offices - 3 min drive - 2.5 km
  • Sharp Chula Vista Medical Center - 4 min drive - 4.0 km
  • North Island Credit Union Amphitheatre - 5 min drive - 4.2 km
  • Las Americas Premium Outlets - 6 min drive - 6.9 km
  • San Ysidro Border Crossing - 6 min drive - 8.7 km

Getting around

  • Iris Avenue Trolley Station - 5 min drive
  • Old Town Transit Center - 19 min drive
  • San Diego Intl. Airport (SAN) - 23 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Jollibee - ‬2 min drive
  • ‪Panda Express - ‬9 min walk
  • ‪Little Sakana Sushi Bar - ‬3 min drive

About this property

Best Western Chula Vista/Otay Valley Hotel

Hotel with free breakfast, near Kaiser Permanente Otay Mesa Medical Offices
Best Western Chula Vista/Otay Valley Hotel offers 118 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 118 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.
A complimentary continental breakfast is included.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Pool gate
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 91
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 91
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Step-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 91
  • Wheelchair-accessible van parking

More

  • Renovated entire property – January 2020
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Best Western Otay
Best Western Otay Valley Hotel
Best Western Plus Otay
Best Western Plus Otay Valley
Best Western Plus Otay Valley Chula Vista
Best Western Plus Otay Valley Hotel
Best Western Plus Otay Valley Hotel Chula Vista
Otay Valley Best Western
Best Western Vista/Otay Valley Hotel
Best Western Chula Vista/Otay Valley
Best Western Vista/Otay Valley
Holiday Inn Chula Vista
Chula Vista Holiday Inn
Best Western Chula Vista/Otay Valley Hotel Hotel
Best Western Chula Vista/Otay Valley Hotel Chula Vista
Best Western Chula Vista/Otay Valley Hotel Hotel Chula Vista

Best Western Chula Vista/Otay Valley Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 508 out of 1278 reviews" "
Rating 8 - Good. 312 out of 1278 reviews" "
Rating 6 - Okay. 200 out of 1278 reviews" "
Rating 4 - Poor. 140 out of 1278 reviews" "
Rating 2 - Terrible. 118 out of 1278 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kim

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was incredibly nice and helpful! Bathtub was gross, unclean and looked like someone threw up and left pieces by the drain, carpet was absolutely disgusting, the top bed cover was white with brown stains all over it. We booked for the location to the concert venue and had to endure the stay. Would not ever stay again.
Stayed 1 night in Aug 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Hotel is a little older but it was comfortable. Easy access right off the freeway.
Stayed 2 nights in Aug 2024

10/10 Excellent

George

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and secure
Stayed 1 night in Aug 2024

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The staff we spoke with were great, but no extra blankets and no maintenance staff. Door wouldn’t lock unless you literally pulled up and slammed the door. Parking was pretty tight and trying to get in the parking lot from the freeway was NOT safe.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
nothing to share. property on the older side.
Stayed 1 night in Aug 2024

8/10 Good

Lyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

George

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Simple door plans but effective breakfast was decent night staff were okay day staff little better convenient when traveling.
Stayed 1 night in May 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay, very friendly staff
Check was quick and easy. The room was really clean except for the vent in the bathroom. I know it is easy to overlook this as it is in the ceiling but it grossed my out a bit. If you are a light sleeper you are right next to the freeway so it is a bit noisy. Overall I would give it high marks and consistent with what you expect from a Best Western.
Stayed 1 night in Aug 2024

2/10 Terrible

Haley

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I had no smoke alarm in my room and it flooded and nobody did anything about it
Stayed 2 nights in Aug 2024

10/10 Excellent

Nancy

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Juliet

Liked: Room comfort
Stayed 1 night in Aug 2024

8/10 Good

ALDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Mikayli

Stayed 1 night in Aug 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Macrina

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Aug 2024

6/10 Okay

Ericka

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible Customer Service .
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Hotel needs some work
Noise from nearby highway was hard to ignore. No hot water on the 4th day. If I didn't keep the bathroom fan on all the time the smell in the shower was bad. Bed had a sag in the middle so you always rolled into the dip.Desk people were very nice but the hotel needs some work.
Stayed 7 nights in Jul 2024

2/10 Terrible

Mohamad

Disliked: Cleanliness
Towels had blood stains , hair in the shower walls and on bedding.
Stayed 1 night in Aug 2024

10/10 Excellent

Brianda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly
Stayed 1 night in Jul 2024

6/10 Okay

Yadira

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

8/10 Good

larry

Stayed 2 nights in Jul 2024