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SureStay Plus Hotel by Best Western San Jose Central City

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western San Jose Central City

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Exterior
Pool
Lobby
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Gym
    Gym
  • Laundry
    Laundry
  • Breakfast included
    Breakfast included
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
  • Parking included
    Parking included

Explore the area

Map
2650 Monterey Hwy, San Jose, CA, 95111
  • Santa Clara County Fairgrounds
    15 min walk
  • San Jose State University
    4 min drive
  • Happy Hollow Park and Zoo
    5 min drive
  • San Jose, CA (RHV-Reid Hillview)
    14 min drive

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub

Suite, 1 Queen Bed, Non Smoking, Jetted Tub

Suite, 1 Queen Bed, Non Smoking, Jetted Tub

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Pool View

Combined shower/bathtub, hair dryer, towels, soap

Standard Room, 1 King Bed, Balcony, Pool View

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Accessible, Jetted Tub

Suite, 1 Queen Bed, Accessible, Jetted Tub

Suite, 1 Queen Bed, Accessible, Jetted Tub

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

San Jose

A stay at SureStay Plus Hotel by Best Western San Jose Central City places you in the heart of San Jose, within a 5-minute drive of Santa Clara County Fairgrounds and San Jose State University. .This hotel is 3 mi (4.9 km) from San Jose Convention Center and 4.5 mi (7.2 km) from San Jose Center for the Performing Arts.

What's nearby

  • Santa Clara County Fairgrounds - 15 min walk - 1.3 km
  • San Jose State University - 4 min drive - 3.9 km
  • San Jose Convention Center - 5 min drive - 4.9 km
  • SAP Center at San Jose - 6 min drive - 7.7 km
  • Santana Row Shopping Center - 10 min drive - 12.9 km

Getting around

  • Capitol Station (Caltrain) - 2 min drive
  • Tamien Station (Caltrain) - 5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 13 min drive

Restaurants

  • ‪Chick-fil-A - ‬11 min walk
  • ‪McDonald's - ‬17 min walk
  • ‪Panera Bread - ‬14 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪The Boiling Crab - ‬17 min walk

About this property

SureStay Plus Hotel by Best Western San Jose Central City

Hotel with free breakfast, near Santa Clara County Fairgrounds
SureStay Plus Hotel by Best Western San Jose Central City offers 57 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Each accommodation is individually furnished. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a sauna and a fitness center.
Make yourself at home in one of the 57 air-conditioned rooms featuring microwaves. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature hair dryers and toothbrushes and toothpaste. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities including a sauna and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking (max. 1 space per unit)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 6:30 AM–9:30 AM
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Sauna

Family friendly

  • Laundry facilities
  • Microwave
  • Mini-fridge

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (once per stay)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 152
  • Lever door handles
  • Pool hoist on site
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 91

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Fan
  • Heating (climate-controlled)
  • Pillow menu
  • Premium bedding

Bathroom

  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 45-inch TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Microwave
  • Mini fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Guidebooks/recommendations
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
Parking is included for 1 vehicle per room. A parking fee of USD 30 per night applies for each additional vehicle.

Renovations and closures

The following facilities will be closed during July, August, September, October, and November:
  • Business center
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Sauna
  • Spa tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Jose-Central
Holiday Inn Express Jose-Central Motel
Holiday Inn Express Jose-Central Motel San City
Holiday Inn Express San Jose-Central City
Holiday Inn Express San Jose-Central City Hotel San Jose
Holiday Inn Express San Jose-Central City Hotel
Holiday Inn Express San Jose-Central City Hotel San Jose
Holiday Inn Express San Jose-Central City Hotel
Holiday Inn Express San Jose-Central City San Jose
Hotel Holiday Inn Express San Jose-Central City San Jose
San Jose Holiday Inn Express San Jose-Central City Hotel
Hotel Holiday Inn Express San Jose-Central City
Holiday Inn Express San Jose Central City
Express Jose Central City Jose

SureStay Plus Hotel by Best Western San Jose Central City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 406 out of 893 reviews" "
Rating 8 - Good. 277 out of 893 reviews" "
Rating 6 - Okay. 117 out of 893 reviews" "
Rating 4 - Poor. 46 out of 893 reviews" "
Rating 2 - Terrible. 47 out of 893 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Abigail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some Staffs/ Housekeepers is Rude.
Over all our stay was great and the person who assist us when we check in is nice. But when we are having breakfast the other day the woman on the front desk is not nice. She even told us a wrong information when i ask her a question on until what time is the breakfast serving. She was so rude and even not smiling to the customers. Most of the housekeepers is having a hard time on speaking English. I hope they learn some basic English language so that they can understand their customers. The last time is when we were about to check out. It’s not yet our time for check but the housekeeper wants us to go out on the room already. We are still double checking the room if we forgot some of our things but she is rushing us to leave. So rude. I don’t know if she was the head of the housekeepers.
Stayed 2 nights in Aug 2024

10/10 Excellent

hiep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Aug 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pretty good stay
Stayed here for the night while traveling home with our kids. Overall I would say our stay was good. The pros. The lady who checked us in was super nice and check in was easy. We told her that we had lost our iphone somewhere in our car so she called our phone for us. The breakfast was really good. I showed up for breakfast a few minutes before 9:30. The gal that was putting away everything was very sweet and said I could dish my breakfast up. They had the standard fare. Bagels, cereal, fruit and yogurt. They also had eggs & turkey sausage. The eggs were good and the turkey sausages were ok. The room was clean and the bed was exceptional. The cons. There weren’t enough parking spaces so you had to park in the parking garage. Since there weren’t any luggage carts you had to make multiple trips to unload. The area was a bit sketchy but not too bad. There was a pile of empty beer bottles outside our room. The walls are thin when someone uses the bathroom you can hear the water from flushing from another room. It was a bit noisy outside too. At 3 am someone was making a racket out in the parking lot. Was difficult to get enough sleep.
Stayed 1 night in Aug 2024

8/10 Good

Mara

Liked: Cleanliness, property conditions & facilities
I didn’t like the registration process, the lady at the desk was getting my info at the same time she was answering the phone calls making us wait in between each call. It took us 30 min before we finished registration bc of the lady being with people on the phone ridiculous after 3 hours drive nobody should be waiting that long.
Stayed 1 night in Aug 2024

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Tks
Stayed 1 night in Aug 2024

4/10 Poor

Victor

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I made a reservation for two rooms since I have a big family. I also saw that the hotel offers connecting rooms so I went ahead with this one. When I arrived I was greeted by the office lady commenting on how it was so many of us. First thing she asked was how many rooms did we get? Im guessing she assumed we were trying to stay in one room. I asked if our rooms were connecting and she said they dont open them for safety reasons. They did give me rooms that were next to each other but regardless it was very inconvenient as I had to let my wife and daughters alone in one room. The hotel itself isn't too bad. The next morning room service came knocking on my door asking what time I was leaving mind you it was 8am and checkout isnt until noon. I had read other reviews that the staff was friendly I guess not all are.
Stayed 1 night in Aug 2024

10/10 Excellent

Katia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping was amazing
Stayed 12 nights in Jul 2024

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Tks
Stayed 1 night in Jul 2024

10/10 Excellent

Jaime

Stayed 1 night in Jul 2024

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & clean
Stayed 3 nights in Jul 2024

10/10 Excellent

Natalia

Nice stay, super clean and friendly.
Stayed 1 night in Jul 2024

4/10 Poor

Nicol

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Eugenio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It" a quiet place
Stayed 2 nights in Jul 2024

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Rory Brooke

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We've always had a great stay with Best Western. This time I was travelling with a handicapped family member and the front desk staff was very rude and unaccommodating. It was difficult to try and change rooms even with rooms still available. Two staff members completely refused to assist us. We had to show the front desk on their website that ground level rooms were available before they would help us to change rooms. Otherwise, everything about the property was fine.
Stayed 2 nights in Jul 2024

8/10 Good

Dionisio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Fountleroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Ma Sherebeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Veronica

Travelled with family
Liked: Amenities
Lugar limpio ,y buen lugar
Stayed 1 night in Jul 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Phuong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Since we have lung disease, it'd be nice if smoking is very far away from entrance.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Lizet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024