2/10 Terrible
Anil
Travelled with partner
27 Sept 2024
Liked: Property conditions & facilities
Disliked: Staff & service
I’m extremely disappointed with the experience I had during my anniversary stay at your hotel. I specifically booked an oceanfront room to surprise my wife, as she absolutely loves the view. This was a special occasion, and we were looking forward to a nice getaway. However, upon checking in, I was told there was no oceanview room available, despite my reservation.
To make matters worse, the room we were given had only a side view from the balcony, and the guest next door was smoking, making it uncomfortable to even enjoy that. We ended up staying inside the room for most of the time, which is far from the experience I paid for.
I had paid for an oceanfront view, but instead, I received the complete opposite. This was a significant disappointment, especially on such an important day. I want to dispute this and expect a full refund for the room that did not meet the booking I made or the experience promised.
Anil
Stayed 1 night in Sep 2024