2/10 Terrible
Verified traveller
Travelled with family
25 Aug 2024
Disliked: Staff & service, amenities, property conditions & facilities
Where do I start. First time in Claremont to drop off kid in college. Chose this hotel for the quality associated with Marriott name. But it is worst than any hotel I have ever stayed in my 40 years of travel.
The duvet was without cover. It was sandwiched between two bedsheets. Airconditioner had its own mind and wouldn't follow the temp setting.
The room did not have basic amenities like hand soap next to sink. Imagine having to go to shower each time you washed your hands. Fixed bottles in shower like a 3 star MOTEL, which the staff didn't bother to check for contents. No tissues either. Very poor quality towels.
On the 4th day, room wasn't cleaned or attended by housekeeping. REASON - they were short staffed. The front desk sent a very angry housekeeping staff with towels at 6 pm. He was verbally aggressive with threatening body language. He backed off and left as soon as I pulled out my phone to record him. THIS IS A DISASTER WAITING TO HAPPEN.
This hotel is old and disgrace to Marriott brand. The elevators are operating with temporary certification indicating serious safety issues. One elevator has a sign restricting it to max. 2 people.
The restaurant was closed for first 3 days. You had to place online order and pickup your food. Not even room service.
I plan to visit Claremont atleast 3 times a year for next 4 years but will never again go near this hotel. There are better hotels in Claremont.
Verified traveller
Stayed 5 nights in Aug 2024