4/10 Poor
Paul
3 Nov 2024
Liked: Cleanliness
Disliked: Staff & service
A disappointing stay
We were placed in a room that did have running water. We called the front desk they sent up a repair man. After 20 minutes we asked the technician how much longer and he said he did not know. At that point, we called the front desk and explained the situation. The woman said we could continue to wait as the hotel was fully booked. Due to the sink being in the bathroom, we were also unable to use the toilet. We explained we needed to be moved. The woman had a slight attitude, we were put on hold and she finally said she could move us to a lower level. We accepted this and were placed in a room that did not have a closet the ironing board had hangers on it. The room was clean but had the feeling that it was a transitional spot. There was no follow-up nor offer of a complimentary anything. In today's world where customer service is key, this was very disappointing.
Paul
Stayed 2 nights in Nov 2024