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SureStay Hotel by Best Western Jacksonville South

2.5 star property

Photo gallery for SureStay Hotel by Best Western Jacksonville South

Lobby
Pillow-top beds, in-room safe, desk, laptop workspace
Exterior
Reception
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
5018 University Boulevard West, Jacksonville, FL, 32216
  • EverBank Stadium
    ‪9 min drive‬
  • St. Johns Town Center
    ‪9 min drive‬
  • Jacksonville Naval Air Station
    ‪19 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About the area

Jacksonville

Located in Jacksonville (Southside), SureStay Hotel by Best Western Jacksonville South is within a 10-minute drive of Museum of Science and History and Jacksonville Museum of Modern Art. .This hotel is 6.3 mi (10.1 km) from EverBank Stadium and 6.5 mi (10.4 km) from Cummer Museum of Art and Gardens.

What's nearby

  • HCA Florida Memorial Hospital - 4 min drive - 3.2 km
  • EverBank Stadium - 9 min drive - 10.2 km
  • St. Johns Town Center - 9 min drive - 10.8 km
  • University of North Florida - 11 min drive - 12.6 km
  • Jacksonville Naval Air Station - 19 min drive - 21.8 km

Getting around

  • San Marco Station - 6 min drive
  • Jacksonville Station - 16 min drive
  • Jacksonville International Airport (JAX) - 25 min drive

Restaurants

  • ‪Taco Bell - ‬3 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪The French Pantry - ‬17 min walk
  • ‪Wendy's - ‬9 min walk
  • ‪Burger King - ‬1 min walk

About this property

SureStay Hotel by Best Western Jacksonville South

Hotel with free breakfast, in the vicinity of Museum of Science and History
SureStay Hotel by Best Western Jacksonville South offers 84 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature pillowtop mattresses. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Make yourself at home in one of the 84 air-conditioned rooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. LED televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and complimentary use of a nearby fitness facility.
A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Super 8 Jacksonville South
Super 8 Lodge Jacksonville South
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Super 8 Wyndham Jacksonville South Lodge
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Surestay By Best Jacksonville
SureStay Hotel by Best Western Jacksonville South Hotel
SureStay Hotel by Best Western Jacksonville South Jacksonville

SureStay Hotel by Best Western Jacksonville South Reviews

Reviews

6.6
Rating 10 - Excellent. 221 out of 794 reviews
Rating 8 - Good. 195 out of 794 reviews
Rating 6 - Okay. 127 out of 794 reviews
Rating 4 - Poor. 102 out of 794 reviews
Rating 2 - Terrible. 149 out of 794 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Bret

Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Remodled crappy hotel
Outdoor entry, not well insulated. Was noisy with doors slamming all night and there was a drive by shooting. On top of it all housekeeping stole a watch and ipad from the room.
Stayed 3 nights in Dec 2024

4/10 Poor

Raymond

Disliked: Property conditions & facilities
Shower doesn't work properly
Stayed 4 nights in Dec 2024

10/10 Excellent

AZIZUR

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the best
Stayed 1 night in Dec 2024

2/10 Terrible

Toni

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
They was very nasty an rude giving my information to random people on the phone told me I couldn't pay for another day I had to come out my room to let the housekeeper clean it even though I have a cold very unprofessional
Stayed 1 night in Dec 2024

4/10 Poor

ebony

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Raymond

Stayed 3 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel, rooms are not as shown. I expect a full refund
Stayed 1 night in Nov 2024

10/10 Excellent

Elie

Liked: Cleanliness
Stayed 1 night in Dec 2024

4/10 Poor

Christopher

Stayed 2 nights in Oct 2024

2/10 Terrible

Devin

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty. The showers was curtain was tore. I had one of my money back.
Stayed 1 night in Nov 2024

6/10 Okay

Zoe

Travelled with family
Liked: Cleanliness
Adequate for the price. Room was clean but felt hotel was not in the best part of town.
Stayed 2 nights in Nov 2024

8/10 Good

David

Stayed 1 night in Oct 2024

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Glen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Showerhead did not work properly. It was leaking towels were dirty people in the other room almost put a hole through our wall arguing Hispanic people of course. Management do a damn thing for anybody. Would never stay there again
Stayed 2 nights in Nov 2024

4/10 Poor

James

Business traveller
Disliked: Property conditions & facilities
I understand what comes with a budget hotel. But for the toilet and shower to be leaking is unacceptable
Stayed 2 nights in Oct 2024

6/10 Okay

Daniel

Liked: Staff & service, property conditions & facilities, room comfort
Okay Stay
The gentlemen who checked us in, and came to the room the look at the TV that was not working (which prompted a move to a different room) was very friendly and helpful. The lack of available breakfast items was disappointing.
Stayed 2 nights in Oct 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible property
Stayed 1 night in Oct 2024

10/10 Excellent

KRISTIN J

Stayed 2 nights in Oct 2024

2/10 Terrible

Jerrica

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was terrified of staying here. I did not feel safe at all. I wanted to forfit my $100 but my husband said we would be fine. Which we were, but I would not stay here alone or with my children ever!!!
Stayed 1 night in Oct 2024

2/10 Terrible

Luisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
In th first it smelled awfully bad like moldy lights did not work butone lamp by the bed, running water from toilet & toilet didn't work. So we left
Stayed 1 night in Sep 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One night
Chain lock was missing. Only way to lock door was deadbolt. I felt safe only because I had my dogs with me. Bathroom door would not close completely. Chair was missing 2 wheels. TV Remote would not work. Manager did come down and replace it. Online it said two dogs available. At counter was told only one, but did allow both to stay.
Stayed 1 night in Sep 2024

4/10 Poor

Janae

Stayed 1 night in Sep 2024

10/10 Excellent

Taylor

Travelled with family and small children
Liked: Cleanliness, staff & service
Suspicious/questionable looking people hanging outside the property.
Stayed 1 night in Sep 2024

8/10 Good

cassandra

Travelled with family
Liked: Cleanliness, staff & service
The area was older and somewhat run down. Felt uncomfortable at times. Did not have any problems at all.
Stayed 1 night in Sep 2024