Tried to check in early at 11am, after flying in from 30 hours of travel, no rooms available, understandable. Front desk asked for a phone number to call when room was ready. Checked back a couple of times, still no room. Watched several other people check in and get rooms. Asked about it and was told they had different room type. Told them we would take any room, still nothing. Checked back again around 2pm, still nothing. Checked back again at 3:15pm and was told, "Oh yeah, your room has been ready, we have just been too busy to call you with all of the people checking in." We were sitting about 20 feet away from the front desk, wouldn't have taken much to let us know. Extremely frustrating experience when you're exhausted and just want to crash.