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Embassy Suites Ontario Airport

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites Ontario Airport

Lobby
Serves lunch, dinner and happy hour
Exterior
Lunch and dinner served, American cuisine
Lunch and dinner served, American cuisine

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Free airport shuttle
  • Hot tub

Explore the area

Map
3663 E Guasti Rd, Ontario, CA, 91761
  • Toyota Arena
    3 min drive
  • Ontario Mills Shopping Mall
    3 min drive
  • Ontario Convention Center
    3 min drive
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    5 min drive

Room options

View all photos for Suite, One King Bed, Roll In Shower

Hypo-allergenic bedding, down duvets, in-room safe

Suite, One King Bed, Roll In Shower

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Two Queen Beds, Non-Smoking, Roll In Shower

Hypo-allergenic bedding, down duvets, in-room safe

Two Queen Beds, Non-Smoking, Roll In Shower

  • 54 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 1 King Bed

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe

Studio, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

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Exterior

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About the area

Ontario

Located in Ontario (Guasti), Embassy Suites Ontario Airport is within a 5-minute drive of Toyota Arena and Ontario Mills Shopping Mall. .This hotel is 2.5 mi (4 km) from Ontario Convention Center and 5.4 mi (8.7 km) from Victoria Gardens.

What's nearby

  • Toyota Arena - 3 min drive
  • Ontario Mills Shopping Mall - 3 min drive
  • Ontario Convention Center - 3 min drive
  • Victoria Gardens - 6 min drive
  • Auto Club Speedway - 10 min drive

Getting around

  • East Ontario Station - 4 min drive
  • Los Angeles - Ontario Intl. Airport (ONT) - 5 min drive

Restaurants

  • ‪Eureka! Ontario - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Panda Express - ‬8 min walk
  • ‪Big Al's - ‬3 min drive
  • ‪Benihana - ‬19 min walk

About this property

Embassy Suites Ontario Airport

Hotel with free breakfast, near Toyota Arena
Embassy Suites Ontario Airport offers 175 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. These individually decorated and furnished accommodations have separate dining areas and include queen sofa beds. Beds feature down comforters. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Ontario hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 175 individually decorated guestrooms, featuring refrigerators and LCD televisions. Your bed comes with down comforters, and all rooms are furnished with queen sofa beds. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.
Enjoy a range of recreational amenities, including an indoor pool, a spa tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.
Enjoy American cuisine at Chaffeys, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a computer station, and express check-out. Planning an event in Ontario? This hotel has 5300 square feet (492 square meters) of space consisting of conference space and 8 meeting rooms. A roundtrip airport shuttle is complimentary (available on request).
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Chaffeys - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Chaffeys Lounge - This lobby lounge specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Uncovered self parking on site (USD 17.50 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Free return airport shuttle from 4:00 AM to 11:00 PM
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Chaffeys
  • Chaffeys Lounge

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • A hot tub

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Separate dining area
  • Separate living room
  • Snack bar/deli
  • Sofa bed

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Computer station
  • Conference space (5300 square feet)
  • Meeting rooms - 8

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • In-room accessibility
  • Phone accessibility kit
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Down duvet
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Queen sofa bed

Bathroom

  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 49-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Dining room
  • Microwave
  • Fridge
  • Wet bar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay), plus a one-time cleaning fee of USD 300.00
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 0.195 percent will be charged
  • Tourism fee: USD 0.53 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 17.50 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay) plus USD 300.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel Ontario Airport
Embassy Suites Ontario Airport
Ontario Airport Embassy Suites
Embassy Suites Ontario-Airport Hotel Ontario
Embassy Suites Ontario Airport Hotel
Embassy Suites Ontario Hotel
Embassy Suites Ontario Ontario
Embassy Suites Ontario Airport Hotel
Embassy Suites Ontario Airport Ontario
Embassy Suites Ontario Airport Hotel Ontario

Embassy Suites Ontario Airport Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 515 out of 1000 reviews" "
Rating 8 - Good. 196 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 86 out of 1000 reviews" "
Rating 2 - Terrible. 96 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Amy

Stayed 1 night in Sep 2024

6/10 Okay

Mahnaz

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Bedding (sheets, pillow cases) were not changed and were not clean.
Stayed 3 nights in Aug 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

WILLIAM

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was HOT the A/C did not work. I complained and they still didn't fix the problem.
Stayed 1 night in Sep 2024

2/10 Terrible

Alexandra

Business traveller
Stayed 1 night in Aug 2024

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Richard, Eagan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The wifi was terrible, even the upgraded version. I had to use the hotspot on my phone to conduct business. Not worth the price if you can't connect.
Stayed 2 nights in Aug 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay here all the time. Love it!😊
Stayed 2 nights in Aug 2024

2/10 Terrible

jordan

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Had a run in with rude staff member for the frist time staying with embassy suits witxh is so hard cause me and family abloustly love staying with embassy , we been to so many differnt locations.pool and spa both werent working cloudy water and heater was broken. We were denyied early check in an waited in the front lobby for almost five hours. And at the end of it hit with the most expensive deposite of 200$ , its never that high idk why this time was so differnt
Stayed 1 night in Jul 2024

10/10 Excellent

Miguel Cavada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and friendly service
Stayed 3 nights in Aug 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Jill, Niceville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in and great breakfast! Spacious rooms and super quiet. Highly recommend!
Stayed 2 nights in Aug 2024

4/10 Poor

Traci

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
the staff was rude said we were lord with the tv on low and soft talking when we returned from disneyland. threaten to kick us out when i asked for a room that was kid friendly floor. the spa was closed and both spa & pool were freezing when they were open. the key cards had to be replaced several times due to not working locking us out of the building & room multiple times.
Stayed 5 nights in Aug 2024

6/10 Okay

Laurence

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

ELSA

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Aug 2024

6/10 Okay

Zenaida

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I love the property but the staff there name Viviana at the front desk was horrible. I was being harassed by her while I was hanging out in the lobby. At that time there was an event going on and I was just seating on a chair by the hallway away from everyone and she came up to me attacking me which I did not appreciate. I was just seated doing my own business away from the crowd. She wanted me to go up to my room and stay there and if i don’t go up to my room then I will have to stay in my car as what she told me. She even said to me that if I don’t leave, she will call the Ontario PD. What she did to me is very an acceptable. I felt so uneasy about what happened. Never ever in my whole experience staying in a hotel to be treated and threatened like this. This staff needs to be trained properly on how to handle their guests while at their property. This staff needs to be professional when dealing with their guests as well! I hope my situation will be heard by the management. Thank you
Stayed 3 nights in Aug 2024

10/10 Excellent

The

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really friendly and professional. Ireally enjoyed the complimentary breakfast and the evening snacks with drinks. We did experience a evacuation situation. The worker on my floor did not understand me when I asked about evacuation route for the disabled and that was the worst part of my visit. I was disappointed because I reached out to the general manager and he never responded.
Stayed 3 nights in Jul 2024

2/10 Terrible

Heidj

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The front desk manager was very rude and never smile. No confidentiality at all! Food is terrible! It took two hours to get the food and the reason was not enough staff! I don’t need to know! Pillows were awful as well as the blanket ! I stayed in other embassy suite and this location was far worst in any of them. No valet parking! They give you a piece of paper that to put on your dashboard if you parking outside. I can go on and on about what’s wrong in the hotel!
Stayed 3 nights in Aug 2024

10/10 Excellent

Liisa

Stayed 2 nights in Jul 2024

2/10 Terrible

Jaynell

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
We had a room close to the freeway. I smelled exhaust fumes all night which gave me a headache and upset stomach. Also the room next door, someone kept dragging a chair around the room which was very annoying.
Stayed 1 night in Jul 2024

4/10 Poor

Victoria

Disliked: Amenities, property conditions & facilities
I normally like staying at the Embassy Suites in Ontario but this time was not a good visit. Because I booked through Expedia I was treated poorly. Also my rental car was damaged in the parking lot. Some staff members were rude. Customer service is not the same as before COVID. Cleaning staff voices were loud in early morning. I will rethink before I stay here again.
Stayed 3 nights in Jul 2024

10/10 Excellent

Kimberly

Stayed 1 night in Jul 2024

4/10 Poor

KEITH

Disliked: Staff & service
Stayed 3 nights in Jul 2024