2/10 Terrible
Lesha C
15 Oct 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Despite the available outside convenient options? I would not recommend this location due to the overall lack of staff and their performances. I had to wait 40 minutes after the official check-in because my room was not ready. Sharon was on duty at the time. I waited in my car for the duration of the delay. She was to call me once the room was available. But she didn't bother. I went back inside to learn the room was ready. She gave me the keycards for entry along with a dissmive apology so l left. When I arrived at my room (4thflr) the cards did not work. I had to go back to check in with luggage trolley in tow to have her activate the cards. The next day As I was getting dressed I noticed that my right eye was severely bloodshot. Definitely in need of medical attention. I checkout and went home. When I walked in my daughter was in shock. After I told her about my check in fiasco, informed me that I may have contracted a pinkeye infection from dirty pillows which appeared to me as having the conventional pillow cases placed on said pillows. My daughter was the primary manager at a major hotel chain. And so her action was for me to see a doctor immediately.
Fortunately for me it was a reaction to allergies.
However prior to the doctor's visit my daughter told me to call BW. I informed the person on duty of my dilemma and that I wanted to speak with the manager. She said he was not available. Really?? At a Best Western with full capacity? I reserved the la
Lesha C
Stayed 1 night in Oct 2024