4/10 Poor
Christian
Business traveller
28 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never received any communication from Del Mar in the days leading up to my reservation that properly communicated that check-in was at 1pm, so when I arrived bright and early at 8am I was informed that I could only check-in if I paid a $60 cash fee. I don't usually keep cash on me, so I had to use their ATM which to many might seem like not an inconvenience at all- but I'm definitely not a fan of ATM service charges. I ended up withdrawing $20 because there was also a $20 security deposit I needed to pay as well. Again, none of this was communicated to me leading up to my stay. While waiting for my room to become available another attendant asked if I had been helped and I let them know about what happened. They told me that check-in isn't until 2pm, so the staff isn't even on the same page in regard to check-in time if one is saying 1pm and the other is saying 2pm. The room does not come with a do-not-enter sign for the door, so the staff did come in while I was gone and left the TV on. It's an awkward feeling not being able to say "no thanks" to staff coming into the room, especially because I had expensive equipment in there that could have been damaged during the cleaning process. My last complaint is that at the end of a very long first day in town, when I finally came back to my room to sleep, my door card was not working, so I had to go back down to the office to have them re-activate it. This was a frustrating stay.
Christian
Stayed 2 nights in Oct 2024
