Upon check in room AC makes a loud sound and was downgraded to a smaller room, we needed to return most of our luggages back to our vehicle as they promised to move us to a similar room on the next day, we told them that we are going to be at universal studious the whole day and imagine all of your belongings are still inside you vehicle, in top of that, when we were moved to the smaller room and when I was going to take a shower, there was no shower gel, I have to call the front desk again to request that! The next day when we got back we were place at the the highest floor and the room had only two towels, we are a family of four and after spending the whole day at Universal Studios , of course all of us wanted to take a bath and shower, my wife called the front desk and requested for two towels and face towels! The place is pretty used up for a newer hotel in Glendale! There were no laundry too for hotel guests and all of the ice makers were broken it started on the 5th flor and then all of them broke!!! The good side was accessibility of the hotel to The Americana and Glendale galleria. Hampton Inn has good parking with reasonable price and nice breakfast daily!