4/10 Poor
Monique
Travelled with family
9 Dec 2024
Liked: Cleanliness
Disliked: Room comfort
Not so great experience
I normally never complain about anything, but with this I felt I needed to share. This is based off of family needs. The beds were rather small and uncomfortable. The pillows were pretty flat. The only option we were given was an expensive valet since our truck was too high for the parking garage. We weren’t told there would be filming taking place on the property the entire time we were there, otherwise we would have chosen another place. We were made to feel as though we shouldn’t have been there even just walking to our rooms. The entire valet was littered with film crew vehicles. The AC wasn’t functioning properly so it was humid in our room for the expensive 4 nights we were checked in. We did call service, but it didn’t resolve anything. It would have been nice to have a microwave. The refrigerator did not get cold the first 2 nights. I requested extra towels which never happened. The only staff that were nice to us was the woman working in the gift shop and valet. I will not recommend this facility and will not return.
Monique
Stayed 4 nights in Dec 2024