I brought my 3 kids and fiancé here for the 4th of July 2024, we stayed from the 1st to the 9th. I have 6y boys and 8y girl, the room on the floor above us was blasting music until curfew time so 10pm: the pool never got cleaned or the pool water refilled until I asked them too, the pool went 3 days without cleaning. And people still swam in it. Nasty. The water was so murky you couldn't see the bottom of the 5ft pool. There was never any pool towels and when you ask them to bring some down it takes literally all day for them to bring you down pool towels. The room service was horrible. I asked them to change sheets when they would come in. It took them 5 days before they decided to change the sheets and I asked every single day for them to do it. The house cleaning staff doesn't sanitize their mop, when they mopped my kitten area nd the bathroom tile, it smelled like nasty old diapers. I asked the front desk about it and she said sometimes they don't change the mop out and clean it after a couple rooms, so that means they are cleaning everyone's room with a dirty nasty mop, spreading germs and stinky smells everywhere. Every time that the house keeping would come they would take all of our towels, I had to call and request over and over and over for 5 towels from house keeping to be left and placed in my room because they wouldn't replace any of the towels they took when "cleaning". They had faulty wires in the fire alarm system and it went off twice in one night @ 4:30am.