I stayed at the Metropolitan Hotel in Long Beach, California, from December 22nd to December 27th, and my experience was absolutely miserable.First, the hotel has a putrid smell upon entry. The property is filthy, with dirty carpets and no visible efforts to maintain cleanliness or combat viruses, including COVID-19 or norovirus. Sanitization measures are completely lacking, which is unacceptable in today’s health-conscious environment.The hotel advertises as ADA compliant, but this is misleading. There are no elevators, only stairs, which meant I had to climb up and down repeatedly during my stay. This caused significant pain in my hips and legs, severely impacting my mobility and ruining my ability to enjoy my trip.To make matters worse, I became very ill during my stay, experiencing stomach pain, nausea, vomiting, weakness, fever, a runny nose, and a severe cough. I had to fly home sick on my last day, leaving me drained and miserable during what should have been a festive Christmas vacation. Upon checking in, I contacted both Expedia and the hotel management regarding the misleading advertisements and subpar conditions. I requested a refund so I could book elsewhere. The first staff member I spoke with, “Bob,” was rude, defensive, and unprofessional—he cussed at me, hung up, and flat-out refused to issue a refund. A second staff member, “Miss Tracy,” moved me to another room (Room 208), but it was just as dirty as the first. I also contacted Expedia for assistance