We arrived early in the morning, well before regular check in time, but they were able to accomodate us and got us right into a ready apartment. 2 bed, 2 bath, washing machine, drying rack, full kitchen with dishwasher, wifi, 3 balconies, elevator, about a 3 minute walk from Bilbao Metro stop (the 1 and 4 go through there, super convenient to so many things). There are restaurants, sandwich shops, ice cream shops, and a very nice bakery (Miga) right there. There is a plaza just a couple blocks further on Palafox that the husband went to to jog around in the morning. It felt like a very safe area, even late at night. There is a 24 hour grocery a few blocka away, and a few ATM's in the area. The apartment was clean and well cared for. We stayed 10 days (visiting my son who is studying in Madrid) and they came in 2x to clean and change towels, etc. There is some construction going on down the street, but they don't start early. There is a night club at the end of the block, but except for the occasional laughter, that wasn't bothersome either. A few extra hooks in the bathroom would be nice. I would definitely stay there again.