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Crowne Plaza Orlando - Downtown by IHG

3.5 star property

Photo gallery for Crowne Plaza Orlando - Downtown by IHG

Exterior
Property video
Lobby sitting area
Outdoor pool, pool loungers
Outdoor pool, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Room service

Explore the area

View map
304 W Colonial Drive, Orlando, FL, 32801
  • Place, Orange Avenue
    ‪4 min walk‬
  • Place, Lake Eola Park
    ‪17 min walk‬
  • Place, Kia Center
    ‪20 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Room amenity

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(5 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Kitchen (Dining)

Suite, 1 Bedroom, Kitchen (Dining)

Suite, 1 Bedroom, Kitchen (Dining)

  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(30 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Fridge, microwave, coffee/tea maker

Premium Room, 1 King Bed

8.2 out of 10
Very good
(19 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

8.4 out of 10
Very good
(21 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Single Bed

Presidential Suite, 1 Single Bed

Presidential Suite, 1 Single Bed

  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room

7.6 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

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About the area

Orlando

With a stay at Crowne Plaza Orlando - Downtown by IHG, you'll be centrally located in Orlando, within a 5-minute drive of Kia Center and Camping World Stadium. .This hotel is 8.2 mi (13.2 km) from Orlando International Premium Outlets and 8.3 mi (13.4 km) from Universal Orlando Resort.

What's nearby

  • Orange Avenue - 4 min walk - 0.4 km
  • Lake Eola Park - 17 min walk - 1.4 km
  • Lake Eola - 17 min walk - 1.5 km
  • Inter&Co Stadium - 20 min walk - 1.7 km
  • Kia Center - 20 min walk - 1.7 km

Getting around

  • Lynx Central Station - 8 min walk
  • Orlando Station - 9 min drive
  • Orlando Intl. Airport (MCO) - 30 min drive

Restaurants

  • ‪Gravity Taproom - ‬7 min walk
  • ‪Qreate Coffee - ‬8 min walk
  • ‪M Club Lounge - ‬9 min walk
  • ‪Bite Bistro & Wine Bar - ‬1 min walk
  • ‪Bulgogi House - ‬9 min walk

About this property

Crowne Plaza Orlando - Downtown by IHG

Hotel with free local shuttle, near Kia Center
Crowne Plaza Orlando - Downtown by IHG offers 227 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

This Orlando hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 227 air-conditioned rooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, while 48-inch LCD televisions with premium TV channels provide entertainment. Bathrooms have complimentary toiletries and hair dryers.
Take advantage of recreational opportunities offered, including an outdoor pool, a hot tub, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Guests can catch a ride on the complimentary shuttle, which operates within 3.00 mi.
Grab a bite to eat at Bite Bistro and Wine Bar, a bistro which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Planning an event in Orlando? This hotel has 6600 square feet (613 square meters) of space consisting of conference space and 6 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Bite Bistro and Wine Bar - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 3 mi
  • Limo/town car service
  • Parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 30 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 10 for adults and USD 5 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bite Bistro and Wine Bar

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Free area shuttle
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • 6,600 square feet of conference space

Outdoors

  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 14 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 48-inch LCD TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 10 for adults, and USD 5 to 30 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 30 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Orlando Downtown Hotel
Crowne Plaza Hotel Orlando Downtown
Crowne Plaza Orlando Downtown
Crowne Plaza Orlando Downtown Hotel Orlando

Reviews

Crowne Plaza Orlando - Downtown by IHG Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 350 out of 526 reviews
Rating 8 - Good. 88 out of 526 reviews
Rating 6 - Okay. 42 out of 526 reviews
Rating 4 - Poor. 16 out of 526 reviews
Rating 2 - Terrible. 30 out of 526 reviews

Reviews

10/10 Excellent

Sarah

Stayed 1 night in Aug 2025

8/10 Good

Kayla, Orlando

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2025

10/10 Excellent

Theola

Stayed 1 night in Aug 2025

10/10 Excellent

Earnestine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the suite/kitchen because all Crowne Plaza’s don’t have them.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Execellent
Stayed 3 nights in Aug 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Staff & service, property conditions & facilities
So far so good! Just checked in. Quick process.
Stayed 1 night in Aug 2025

10/10 Excellent

Britney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable hotel stay. It’s not quite as modern as other ones I’ve stayed at but that’s not a big issue. It was quiet and nice nonetheless. Would stay here again. Only thing is that parking was not free and is not included in price.
Stayed 1 night in May 2025

4/10 Poor

Latasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I did not like the fact that we had to pay for parking and breakfast. Very disappointed
Stayed 1 night in Aug 2025

10/10 Excellent

James

Stayed 1 night in Aug 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service
our Valet service was wonderful. Really nice Gentlemen who was friendly and helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Marlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great very nice and helpful. Perfect stay !
Stayed 2 nights in Aug 2025

8/10 Good

Durrell, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice... Valet service was top notch!!! Great Staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Annelis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay at! Amazing staff, and overall excellent service.
Stayed 1 night in Aug 2025

10/10 Excellent

Deyja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a staycation. For a concert that I was going to. Everything was super smooth, made everything accessible and easy to manage. Was able to get shuttle to a midpoint and then shuttle back which made it easier than having to wait on Uber. Will definitely be returning for any future events that I may have been going to in the downtown Orlando area.
Stayed 1 night in Aug 2025

10/10 Excellent

Rachel

Stayed 4 nights in Aug 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Fabiola, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó esta propiedad en todos los aspectos
Stayed 3 nights in Jul 2025

10/10 Excellent

Morris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Conveniently located downtown hotel and well trained professional staff. With very clean, Large well appointed rooms too
Stayed 3 nights in Aug 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Surprise

Hotel was impeccably clean, staff was courteous and helpful a great value and great location in the downtown Orlando arwa
Stayed 2 nights in Aug 2025

10/10 Excellent

Kary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed for one night for an event at the Kia Center. The room was nice, we enjoyed the pool, the restaurant had good food and service. There is a shuttle available for the Kia Center and I highly recommend using it because the hotel is not in a very good area. We were double charged for parking and when we told the front desk person at checkout she said she would remove the extra charge but didn't. I called the hotel later and was placed on hold and the person never came back. I called back again and was told to send an email to the manager to ask for a refund on the extra parking charge. I'm very disappointed in the bad customer service and for that reason I can't give a better review.
Stayed 1 night in Aug 2025

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Aug 2025

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

GAUTAM KUMAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet was very helpful
Stayed 3 nights in Jul 2025

10/10 Excellent

Alix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025