2/10 Terrible
Jacob
Business traveller
20 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful Experience - Unsafe and Untrustworthy
If I could give zero stars, I would. This was hands down the most awful experience of my life. They kept half of my deposit, claiming I stayed past checkout, which was a total lie. Without even notifying me, they took half of my deposit and refused to give it back. And there’s no way to contest this—it’s a scam.
The rooms are disgusting and reek of mildew. The floors are so unstable, you feel like you could fall through at any moment. It’s unsafe, dirty, and downright awful.
On top of that, the area surrounding the hotel is terrible. There are homeless people and drug addicts wandering the property day and night, making it feel incredibly unsafe. The police are called there constantly. This is not a place I would recommend to anyone visiting Palm Springs—it’s dangerous and uncomfortable.
And to make matters worse, the manager at the front desk (the little man who sounds like he sucked on a bunch of helium)is beyond rude. He has a terrible attitude, a nasty personality, and is a completely condecending. I wouldn’t let my worst enemy stay here. Save your money and avoid this place at all costs. Absolutely horrible.
Jacob
Stayed 2 nights in Sep 2024