The staff were very friendly and helpful. They spoke English very well which was really nice. The hotel was clean and very centrally located. It was close to Gare de Lyon, and a short walk on the beautiful viaduct, got you to Bastille, where you could catch the Metro or a hop on hop off bus. Restaurants in the area were very friendly. The hotel has wifi, but it was sporadic in our room, although it appeared they were doing upgrades to it. All in all, I would stay there again.