8/10 Good
Paulo, Miami
23 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and looks like a former monastery, it’s feels like being in a museum.
Really incredible story and past guests, including several US presidents.
However, I asked to stay one additional night that was not planned. I spoke to the front desk and they guarantee that everything would be fine.
When arriving back to the hotel the last night, all my things were taken away and they never were able to return them to me.
The manager wasn’t available until the next day at the time of my check out. He seemed to be hiding in the office. And he was not helpful nor had a proper attitude. It was a disappointing end to a nice stay.
The whole staff was very nice. But I lost valuable things and they never had an answer for what happened.
The hotel refund my stay expenses but I won’t be able to recover some clothes and objects that were taken away.
One suggestion: a property that beautiful should have a much better and professional manager.
Paulo
Stayed 1 night in Jan 2025