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Ambassador Thermal Motel

3.5 star property

Photo gallery for Ambassador Thermal Motel

Indoor pool, 2 outdoor pools
Blackout curtains, soundproofing, iron/ironing board, free WiFi
Economy Apartment, 2 Bedrooms | Private kitchen
Front of property
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Laundry
  • Kitchen
  • Parking included
  • Free WiFi

Explore the area

Map
Cnr Whakaue & Hinemaru Streets, Rotorua, 3040
  • Eat Street
    ‪5 min walk‬
  • Tamaki Maori Village
    ‪5 min walk‬
  • Polynesian Spa
    ‪8 min walk‬
  • Rotorua (ROT-Rotorua Regional)
    ‪13 min drive‬

Room options

Basic Apartment, 1 Bedroom

  • 66 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Basic Apartment, 2 Bedrooms

  • 96 sq m
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

Basic Studio, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Standard Apartment, 2 Bedrooms

  • 96 sq m
  • Sleeps 7
  • 2 Double Beds and 3 Twin Beds

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

  • 66 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

Economy Apartment, 1 Bedroom

  • 66 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Basic Studio, 1 Double Bed

  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Apartment, 2 Bedrooms

Economy Apartment, 2 Bedrooms

Economy Apartment, 2 Bedrooms

  • 96 sq m
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

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About the area

Rotorua

With a stay at Ambassador Thermal Motel, you'll be centrally located in Rotorua, within a 10-minute drive of Skyline Rotorua and Lake Rotorua. .This hotel is 0.1 mi (0.2 km) from Government Gardens and 0.2 mi (0.4 km) from Eat Street.

What's nearby

  • Eat Street - 5 min walk - 0.4 km
  • Tamaki Maori Village - 5 min walk - 0.5 km
  • Polynesian Spa - 8 min walk - 0.7 km
  • Rotorua Central Mall - 14 min walk - 1.2 km
  • Skyline Rotorua - 7 min drive - 5.0 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Pig & Whistle Historic Pub - ‬7 min walk
  • ‪Lone Star - ‬5 min walk
  • ‪Saigon '60S Vietnamese Cuisine - ‬6 min walk
  • ‪Brew | Craft Beer Pub - ‬5 min walk
  • ‪Lady Jane's Ice Cream Parlour - ‬5 min walk

About this property

Ambassador Thermal Motel

Hotel in Rotorua with 2 outdoor pools and an indoor pool
Ambassador Thermal Motel offers 19 accommodations with hair dryers and irons/ironing boards. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils.

Bathrooms include showers and complimentary toiletries. This Rotorua hotel provides complimentary wireless Internet access. Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 19 guestrooms, featuring kitchens with refrigerators and stovetops. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as microwaves and electric kettles.
Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and tour/ticket assistance.
Featured amenities include complimentary newspapers in the lobby, luggage storage, and laundry facilities. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available
  • Free self parking on site

Things to do

  • 2 outdoor pools
  • Children's pool
  • Indoor pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee

More

  • Fan
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 8:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from March 16 2025 to April 10 2025 (dates subject to change):
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from March 16 to April 10:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: NZD 100 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash

We should mention

This property does not have elevators

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ambassador Thermal
Ambassador Thermal Motel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Rotorua
Ambassador Thermal Hotel Rotorua
Ambassador Thermal Motel Hotel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Motel Hotel Rotorua

Ambassador Thermal Motel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 208 out of 529 reviews
Rating 8 - Good. 230 out of 529 reviews
Rating 6 - Okay. 65 out of 529 reviews
Rating 4 - Poor. 21 out of 529 reviews
Rating 2 - Terrible. 5 out of 529 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Bev and John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pool needs a repaint. Mattress due replacement as starting to collapse on one side. Incomplete refurbishing of the room, old water damage on cupboard still evident. Room however spotless and spacious. Staff helpful and friendly.
Stayed 1 night in Jan 2025

6/10 Okay

Suzanne

Travelled with family
In a good location with spacious rooms but rooms needed repairs and maintenance. Rooms were reasonably clean but shower had mould.
Stayed 1 night in Jan 2025

6/10 Okay

Tina

Travelled with family
Disliked: Cleanliness
The motel is in a great location and the mineral pool is a nice bonus. Our room smelled strongly of cleaning chemicals when we entered, the shower was mouldy and the carpet old.
Stayed 2 nights in Jan 2025

8/10 Good

Ianeta

Travelled with family, Travelled with family and small children
Liked: Staff & service
Great location, handy to all local eateries, Waiariki Spa (next door), Government gardens, Polynesian Spa and the lake. The lakefront is absolutely stunnning! Good value for money, you get what you pay for. Pools are a bit shabby but still serves its purpose. Needs to revise security as open to public, perhaps guest laundry should be in a more secure facility as anyone can come off the street and access. Warning, do not leave laundry next to the machine, if you are waiting to use the machine, take your things to your room with you if you don’t want your items nicked. Iyky lol. Other than that, good stay, lovely staff and I would stay again due to location. Cheers
Stayed 2 nights in Jan 2025

6/10 Okay

Doreen

Stayed 1 night in Dec 2024

8/10 Good

Paulette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff wer really nice and welcoming, rooms wer cleaned each morning, the location was ideal only a short walk to restaurants, would def come back again we thoroughly enjoyed our stay thankyou so much
Stayed 2 nights in Dec 2024

8/10 Good

Esme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overnight stay close to intercity bus station and shopping/food places.
Stayed 1 night in Dec 2024

4/10 Poor

P

Travelled with family
Never Again.
Booked a 1 bedroom unit for 3 nights. Stayed 3 hours until we found new accommodation. Stained linen on beds, something running down the walls, oven was filthy, old fly pooh, peeling paint. Went to return the key and office was locked, so unable to discuss. But as they considered this unit was okay to rent out I had little faith in them having anything better to offer.
Stayed 3 nights in Dec 2024

8/10 Good

JEANETTE

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close walking distance to city centre and eating places. Staff friendly. Facilities are clean but slightly oldish and needs a paint.
Stayed 2 nights in Dec 2024

8/10 Good

john

Decent property
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Good all round
Stayed 3 nights in Nov 2024

10/10 Excellent

Stevie

Stayed 2 nights in Oct 2024

8/10 Good

Suzanna, Albuquerque

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was warm and welcoming. Johns gave us a bigger room than we reserved and even helped us carry our suitcases up to our room. Property looks like your typical family run motel so there's a bit of quirkiness to it. Spa tub was the hottest hotel/motel one we've ever been in which was wonderful! We didn't try the other 2 pools
Stayed 2 nights in Nov 2024

10/10 Excellent

Sze Kiat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended almost perfect
Stayed 4 nights in Nov 2024

8/10 Good

Tuan

Liked: Cleanliness, staff & service
Overall good stay, just the motel is a little rundown!
Stayed 2 nights in Nov 2024

6/10 Okay

Kevin

Travelled with family
Stayed 1 night in Oct 2024

10/10 Excellent

Ebony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean accomodation, close to resturants
Stayed 1 night in Oct 2024

4/10 Poor

Belinda

Stayed 1 night in Oct 2024

6/10 Okay

mary

Travelled with group
Liked: Staff & service
It was ok for one night but wouldnt book again
The room and beds had stains, the whole place really needs an update, fresh paint, some actual decor. Staff was super nice, very friendly and helpful. Something was off overall but couldn't figure out what
Stayed 1 night in Oct 2024

6/10 Okay

Errol, Mangere Bridge

Stayed 2 nights in Sep 2024

8/10 Good

Claire

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property was clean but very tired and in need of a refresh (pealing paint, marks, excessively soft worn beds). Nothing to directly complain about or need immediate fixing, just a general feel that I expected better, and that only essential maintenance had been done since covid. (But this was a similar quality standard in many of the other N.I. motels we stayed in during the trip). Kids liked the pools, and a convenient location, walkable to waterfront and dining.
Stayed 3 nights in Oct 2024

4/10 Poor

Liv

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in desperate need for maintenance and repair, I strongly suggested that the room we were in be put aside and fixed before use again. We arrived to a bathroom that was missing a cabinet door, a shower drain that didn't drain and a wet floor from the shower leaking, not to mention the ceiling was covered in mould and the paint is all flaking away. The windows are the only ventilation and it takes all strength to open them due to their position. The floor lino is all pealing away and the room hadn't been vacuumed behind the beds they were covered in thick dust. The bedroom light was strobing in one room and not able to be used. All of these were mentioned to the staff who in my opinion did nothing to warn us or really rectify the issue basically saying we could leave with full refund or stay, I was travelling with my father and my 3 children under 8 in the school holidays, this was not fair options. Wouldn't stay again
Stayed 2 nights in Oct 2024

6/10 Okay

Natasha

Liked: Cleanliness, staff & service, room comfort
No oven was on!!
It was lovely here, felt like a short stay for us. The ovens did not work in every rooms us and family members had and when they did come to turn my one on I could smell something burning an it was because they left the top stove on. Any of my kids could have touched that stove and to make it worst I could not see any smoke alarms, everyone needs these for emergency.
Stayed 2 nights in Sep 2024