8/10 Good
alanna
Travelled with partner
8 Jan 2025
Liked: Staff & service, amenities
Our stay was overall good but we did run into a couple issues. Our first room did not have working a/c and after maintenance came to check the unit he suggested we go down and request to be moved. The maintenance worker was super kind and helpful as well as the hotel staff at the front desk. We were moved to a second room but upon checking in we discovered the room was definitely not cleaned prior, we took photos of the sheets and bedding to show the front desk and they’re were very apologetic and moved us to a third room. Our final room was great. Quiet and clean. We are overall really happy to have stayed given the staff was understanding and did everything in their power to correct the mishaps. We are also aware of things like this happening as we are all human so it wasn’t a big deal to us. We were just happy to get to bed after the ordeal and a lose at the Sharks game. We would likely stay again but we’d definitely do a thorough check of our room before unpacking. Also the valet was super nice and suggested a few spots to check out murals in the area. Honestly every staff member we encountered was incredibly helpful, kind and professional. Regardless of the mishaps the staff made it worth the stay overall!
alanna
Stayed 1 night in Dec 2024