6/10 Okay
Vanessa, Eunice
Travelled with family
24 Sept 2024
Disliked: Staff & service
It was pretty average for $229. I think it should’ve been cleaner a little more fancy clean curtains. The coffee pot did not look clean. I felt like the staff was upset because I used the Expedia which I will never do again because they refuse to let my Son check in without me . I paid for two people and told them my son was coming home from the military and my flight would not land till mid night . They refused to help him . U can fight for their country but you aren’t allowed a bed that your parent paid for . They insisted I call Expedia because I bought the ticket through Expedia.not to mention I am a holiday Inn rewards member they didn’t bother to check it so I got no discounts after all we went through at the end of our stay we went to turn in our keys. I asked them if I can get a receipt and they told me no because I was a third-party buyer, so I do not get a receipt. This was the first day of a four day trip back home to Louisiana from San Diego California. It was the first time I was seeing my son in four years. It was a horrible experience.
Vanessa
Stayed 1 night in Sep 2024