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Marriott Marquis San Diego Marina

4.0 star property

Photo gallery for Marriott Marquis San Diego Marina

2 outdoor pools, open 6 AM to 10:00 PM, pool cabanas (surcharge)
Bicycling
Premium bedding, in-room safe, desk, blackout curtains
Exterior
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa

Explore the area

Map
333 W Harbor Dr, San Diego, CA, 92101
  • San Diego Convention Center
    ‪3 min walk‬
  • Seaport Village
    ‪4 min walk‬
  • Petco Park
    ‪9 min walk‬
  • San Diego, CA (SAN-San Diego Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Bay View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Bay View (Hearing Accessible)

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Bay View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, Bay View

  • 37 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Bay View (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Non Smoking, Bay View (Mobility/Hearing Accessible, Tub)

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, City View

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Bay View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Non Smoking, Bay View (Mobility/Hearing Access, Roll-In Shwr)

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Bay View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, Bay View (Hearing Accessible)

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Non Smoking, City View

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Bay View (Corner)

Room, 1 King Bed with Sofa bed, Non Smoking, Bay View (Corner)

Room, 1 King Bed with Sofa bed, Non Smoking, Bay View (Corner)

  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Bay View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Non Smoking, Bay View

  • 37 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, City View

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking, City View

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Bay View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, Bay View

  • 37 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, City View (Mobility/Hearing Access, Roll-In Shwr)

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Bay View

Premium bedding, in-room safe, desk, blackout curtains

Executive Suite, 1 Bedroom, Non Smoking, Bay View

  • 42 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, City View (Corner)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking, City View (Corner)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Deluxe Suite, 1 Bedroom, Non Smoking

Deluxe Suite, 1 Bedroom, Non Smoking

  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite, 1 Queen Bed, Non Smoking

View from property

Luxury Suite, 1 Queen Bed, Non Smoking

  • Bay view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Bay View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Non Smoking, Bay View

  • 37 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Bay View (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, Bay View (Mobility/Hearing Access, Roll-in Shwr)

  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite, 1 Queen Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, in-room safe, desk, blackout curtains

Luxury Suite, 1 Queen Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Bay view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Bay View (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, Bay View (Mobility/Hearing Accessible, Tub)

  • Bay view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Manchester Grand Hyatt San Diego

  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
4.5 out of 5, Wonderful, (2815)
The price is NZ$581
for 1 room
includes taxes & fees
19 Feb - 20 Feb
Manchester Grand Hyatt San Diego

About the area

San Diego

Marriott Marquis San Diego Marina is centrally located in San Diego, a 3-minute walk from San Diego Convention Center and 9 minutes by foot from Petco Park. .This family-friendly hotel is 1.1 mi (1.7 km) from USS Midway Museum and 2.4 mi (3.8 km) from Balboa Park.

What's nearby

  • San Diego Convention Center - 3 min walk
  • Petco Park - 9 min walk
  • USS Midway Museum - 15 min walk
  • Balboa Park - 4 min drive
  • San Diego Zoo - 5 min drive

Getting around

  • Convention Center Station - 2 min walk
  • San Diego Santa Fe Depot - 12 min walk
  • San Diego Intl. Airport (SAN) - 15 min drive

Restaurants

  • ‪Manchester Grand Hyatt Grand Lobby Bar - ‬4 min walk
  • ‪Marina Kitchen - ‬2 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Top of the Hyatt Bar and Lounge - ‬4 min walk
  • ‪Market One Café - ‬5 min walk

About this property

Marriott Marquis San Diego Marina

Family-friendly hotel with 5 restaurants connected to the convention center in San Diego
Marriott Marquis San Diego Marina offers 1360 accommodations with iPod docking stations and safes. Beds feature premium bedding. 49-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This San Diego hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Make yourself at home in one of the 1360 guestrooms featuring iPod docking stations and Smart televisions. Satellite programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a sauna, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Exchange Marketplace, one of the hotel's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. Buffet breakfasts are available daily from 6 AM to 9 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in San Diego? This hotel has 280000 square feet (26013 square meters) of space consisting of conference space and 81 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 9 AM.
Exchange Marketplace - Onsite bistro.
Agave Bar and Grill - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Roy's Hawaiian Fusion - Overlooking the ocean, this theme restaurant specializes in Fusion cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Topgolf Swing Suite - This bar specializes in American cuisine and serves light fare only. Open daily.
Marina Kitchen - This fine-dining restaurant specializes in American cuisine and serves breakfast and light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, Filipino, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • On-site parking available only on request
  • Secured covered self parking on site (USD 45 per day)
  • Secured covered valet parking on site (USD 65 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–9 AM: USD 6-26 per person
  • 5 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Exchange Marketplace
  • Agave Bar and Grill
  • Roy's Hawaiian Fusion
  • Topgolf Swing Suite
  • Marina Kitchen

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Fitness classes
  • Bike rentals
  • Children's pool
  • Full-service spa
  • Sauna
  • A hot tub
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Conference space (280000 square feet)
  • Meeting rooms - 81

Outdoors

  • Garden
  • Marina on site
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Doorbell and phone notification
  • Lift
  • Lift door width (centimetres): 117
  • Front entrance ramp
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 76
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 81
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height bed
  • Low bed height (centimetres): 61
  • Low-height worktop and sink
  • Lowered worktop and sink height (centimetres): 76
  • Low-height desk
  • Low desk height (centimetres): 74
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Magnifying mirror
  • Pool access ramp on site
  • Pool hoist on site
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible dressing table height (centimetres): 76
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 91
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (centimetres): 107
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 49-inch smart TV
  • iPod dock
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 35.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 6 to 26 per person
  • Fee for in-room wireless internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per day (rates may vary)
  • Covered self parking fee: USD 45 per day (in/out privileges)
  • Covered valet parking fee: USD 65 per day (in/out privileges)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 10:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Marquis Marriott San Diego
Marquis San Diego
Marriott Marquis San Diego
Marriott San Diego
Marriott San Diego Marquis
San Diego Marquis
San Diego Marquis Marriott
San Diego Marriott
San Diego Marriott Marquis
San Diego Marriott Marquis Hotel
San Diego Marriott Marquis & Marina Hotel San Diego
San Diego Marriott Marquis And Marina
Marriott Marquis San Diego Marina Hotel
Marriott Marquis Marina Hotel
Marriott Marquis Marina
San Diego Marriott Marquis Marina

Marriott Marquis San Diego Marina Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1161 out of 1612 reviews
Rating 8 - Good. 252 out of 1612 reviews
Rating 6 - Okay. 88 out of 1612 reviews
Rating 4 - Poor. 54 out of 1612 reviews
Rating 2 - Terrible. 57 out of 1612 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

Elena

Stayed 6 nights in Oct 2024

10/10 Excellent

Yixuan

Stayed 1 night in Oct 2024

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities
The whole area was beautiful and convenient for shopping and enjoying the bay
Stayed 3 nights in Oct 2024

6/10 Okay

HANY, San Dimas

Travelled with partner
Liked: Cleanliness
I will give 5/5 for location and view, 3/5 for breakfast and dining in, 2/5 for quietness, 1/5 for the reception person who checked us in, 3/5 for the room, and finally, 5/5 for Nataja who checked us out. This hotel mainly for large groups who come for training, seminars, and from the SD Convention Center. Vacation and family travelers will feel isolated.
Stayed 2 nights in Oct 2024

8/10 Good

kristal

Liked: Cleanliness, staff & service, property conditions & facilities
The view made the stay even more amazing
Stayed 1 night in Oct 2024

10/10 Excellent

Jason

Stayed 2 nights in Oct 2024

10/10 Excellent

Veronica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.
Stayed 2 nights in Oct 2024

10/10 Excellent

Shane, Larkspur

Liked: Cleanliness, staff & service, property conditions & facilities
i always stay at the Marquis Marriot. love the gym and the dining options within the hotel.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ailyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is perfectly located at the seaport boardwalk.
Stayed 4 nights in Oct 2024

4/10 Poor

Kniamya

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Y
Stayed 2 nights in Oct 2024

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Polly, Chicago

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Hotel was busy with sm business meetings and events. Attendees were given a priority over regular guests in all the dining areas and room choices. I personally wouldn’t book again. $3700 for 4nights in a XS room with XS bathroom on a low floor over the kitchen and parking … that’s not right…
Stayed 5 nights in Oct 2024

8/10 Good

Meliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a 4 star hotel, amenities was incomplete, there was no exhaust in the bathroom, if there was, it wasn’t working. No basic toiletries like toothpaste, toothbrush, slippers and bottled water in the room. Mirror in the bathroom door had a line mark that looked like a dried crayon or something. I had my own room but stayed in my friend’s room. Bed was not that comfortable
Stayed 2 nights in Oct 2024

8/10 Good

CHUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking space is small, difficult to park
Stayed 1 night in Oct 2024

8/10 Good

Brandon, Temecula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty good, however the Valet is a mess! Guys are rarely outside, so there are usually 5 to 6 cars abandoned in the front and in the way. I would go watch how the Hyatt does it, never an issue there. Other items, your irons are cheap. First one leaked, called the desk, they rushed another one up, leaked as well. Sink also leaked. Please improve this considering the very high prices you charge!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Andres

Stayed 3 nights in Sep 2024

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Upon check-in, the WiFi and television in my room in the North Tower were not working. I requested to be moved to a different room, but instead, I was directed to speak with the IT representative. Unfortunately, IT never answered the call. While the WiFi issue resolved itself within an hour, the television remained broken for the next two days. As a Gold Elite member, I expected better service, especially given that the hotel has nearly 2,000 rooms. I doubt they were fully occupied, so I'm unclear about what status is needed to have a simple room change request honored. I did negotiate a $50 credit to my bill. Additionally, on my second day, there was a power outage, which caused most systems to go down, including the elevators. Thankfully, I was only on the 4th floor. The power remained out after dark, and although the hotel provided flashlights, the batteries were dead. Eventually, power was restored, but the situation was potentially dangerous.
Stayed 3 nights in Oct 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged 3 days parking during my stay when I flew in and took an Uber to the hotel! Not sure how that happened… never heard back from the hotel when called
Stayed 3 nights in Aug 2024

10/10 Excellent

Paul, Redlands

Stayed 1 night in Jun 2024

10/10 Excellent

Xueguang, Bethesda

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great hotel to stay at San Diego
Stayed 3 nights in Oct 2024

2/10 Terrible

Ryan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Too many things to list. Noisy trains all night long. Power went out and had to walk 22 flights of stairs in which we couldn’t get into our rooms with the key cards. Power was out over 4hrs. Missed bday reservations. No running water during outage. When power came on the water was orange and stayed that way for over 24hrs. Couldn’t shower or brush teeth. Only thing they gave us for all the hassle was $100 credit. Ridiculous
Stayed 4 nights in Oct 2024

10/10 Excellent

Kerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024