2/10 Terrible
Jennifer
Business traveller
28 Dec 2024
Disliked: Cleanliness, staff & service
Ive stayed here more than 10 times and never had issues until last night. The female front desk clerk was horrible, going to the restroom without any “excuse me” and before finishing checking me in. And then the horrible front desk clerk assigned the same room where i was to a male guest, who opened the door while i was in bed. This horrible staff did not apologize. The room she gave me did not have a working toilet. She told me that she would refund my money but i have to move out or move in another unit. She was rude to her co worker the maintenance man who was so helpful. When i got to the lobby, the horrible front desk staff just checked in a guest in the carriage after she told me there was no more available! I cancelled my booking for next week. All it takes is one rude, incompetent staff to turn away your regular guest. I will never book in your hotel again and report your staff for not accommodating my request based on disability.
Jennifer
Stayed 1 night in Dec 2024