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JEN Singapore Orchardgateway by Shangri-La

4.0 star property

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 10:30 PM, free pool cabanas
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
Deluxe Room (Family)
Outdoor pool, open 6:00 AM to 10:30 PM, free pool cabanas

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Room service

Explore the area

View map
277 Orchard Road, Singapore, 238858
  • Orchard Road
    ‪2 min walk‬
  • National Museum of Singapore
    ‪15 min walk‬
  • Bugis Street Shopping District
    ‪19 min walk‬
  • Singapore (SIN-Changi)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(53 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(12 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family)

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(68 reviews)
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(16 reviews)
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

8.6 out of 10
Excellent
(17 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

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Front of property – evening/night

JEN Singapore Tanglin by Shangri-La

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.5 out of 5, Wonderful, 1,010 reviews
The price is NZ$282
includes taxes & fees
21 Sept - 22 Sept
JEN Singapore Tanglin by Shangri-La

About the area

Singapore

JEN Singapore Orchardgateway by Shangri-La is centrally located in Singapore, a 3-minute walk from Orchard Central and a 3-minute drive from National Museum of Singapore. .This hotel is 1.9 mi (3.1 km) from Peranakan Museum.

What's nearby

  • Orchard Central - 1 min walk - 0.0 km
  • Orchard Road - 2 min walk - 0.2 km
  • National Museum of Singapore - 15 min walk - 1.3 km
  • Bugis Street Shopping District - 19 min walk - 1.6 km
  • Marina Bay Sands Casino - 5 min drive - 4.1 km

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Singapore Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Heytea - ‬3 min walk
  • ‪Saizeriya Ristorante E Caffe - ‬1 min walk
  • ‪Tsuta - ‬3 min walk
  • ‪Coffeesmith - ‬1 min walk
  • ‪4Fingers Crispy Chicken - ‬1 min drive

About this property

JEN Singapore Orchardgateway by Shangri-La

Central Singapore hotel connected to a shopping center, steps from Orchard Central
JEN Singapore Orchardgateway by Shangri-La offers 499 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 499 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Take advantage of recreational opportunities offered, including a 24-hour health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite for lunch, dinner, or brunch at Makan at Jen, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a computer station, express check-in, and express check-out. Planning an event in Singapore? This hotel has 452 square feet (42 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Trippi - This poolside rooftop bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SGD 107.91 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 10:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 703 out of 1074 reviews
Rating 8 - Good. 273 out of 1074 reviews
Rating 6 - Okay. 63 out of 1074 reviews
Rating 4 - Poor. 17 out of 1074 reviews
Rating 2 - Terrible. 18 out of 1074 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hyder

Liked: Cleanliness, staff & service, property conditions & facilities
Terbaik
Stayed 1 night in Jun 2025

10/10 Excellent

garry

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jocelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and room is bright and clean. Very friendly staff. Highly recommended!
Stayed 2 nights in Jun 2025

10/10 Excellent

YONG KWONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was very helpful, I love to stay there. Will come back to book again.
Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Perfect stay Great pool
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location with friendly staffs.
Stayed 6 nights in May 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean stay with an amazing rooftop pool
Stayed 1 night in Jun 2025

10/10 Excellent

Suprotim

Stayed 1 night in May 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location of the hotel is perfect. Ready walking to shopping, restaurants, national museum, etc. The rooms were clean and attractive. The staff was friendly and helpful.
Stayed 1 night in May 2025

10/10 Excellent

CHARLES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient
Stayed 3 nights in May 2025

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2025

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place beautiful pool and room spacious, a smoking area outside for the guest would be great rather than having to walk miles to have a cigarette
Stayed 3 nights in May 2025

8/10 Good

Megan

Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed my stay here - the rooftop pool was incredible. The rooms were more basic than I would expect for the shangri-la but all in all an amazing experience.
Stayed 6 nights in May 2025

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

Cristina

Stayed 10 nights in May 2025

8/10 Good

Reena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be good to have more vegan no onion no garlic food options at breakfast.
Stayed 1 night in May 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location and Friendly Staff

I had a pleasant stay at this hotel in Singapore. The rooms were very clean, and the staff were exceptionally friendly and helpful throughout my visit. The location is fantastic — close to major attractions, dining, and public transport. The only downside was the beds, which weren’t the most comfortable, but overall, it was a great experience and good value for the location.
Stayed 4 nights in May 2025

10/10 Excellent

Sharon, Mendham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all the above here mentioned. All excellent! 5 stars! 🌟🌟🌟🌟🌟
Stayed 5 nights in May 2025

10/10 Excellent

Kon, Sugar Land

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. Right above Somerset MRT station. Nice rooftop swimming pool. Excellent breakfast buffet. Lots of shopping and restaurants nearby.
Stayed 1 night in May 2025

10/10 Excellent

John

Stayed 2 nights in May 2025

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very good, it had everything we needed. Breakfast was good and our room was triple glazed which made for a good nights sleep.
Stayed 2 nights in May 2025

10/10 Excellent

Queenie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect and the room is very clean.
Stayed 4 nights in May 2025

8/10 Good

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Singapore stopover

Had pleasant stay was very convenient close to public transport
Stayed 2 nights in May 2025