I have stayed at other Homewood Suites but this by far is the WORST.
I specifically asked not to be at the lower level and in an accessible room. When we arrived, we were placed in the lower floor and in accessible room. The general manager Tamara Jones informed us that they were completely booked and the only other room that was a one-bedroom suite on the upper floors was not available because the AC was not working. Ms. Jones had an attitude with me. Perhaps, she was upset because I interrupted her from babysitting her 4 year old granddaughter.
When we arrived to our suite, the suite was hot. We were told that the AC was turned off but should be working. After 4 hours, the room was 85 degrees. When we informed the front desk (by the way our suite had no phone) that our room was hot, the front receptionist told us that he can't do anything. Our options were either sleep in a hot room or sleep in our car. We were forced to sleep with the windows open and hear all of the outside noise (people talking, cars, dogs barking, freeway noise, slamming of front door, etc) and waking up by 5:30 AM since the sun was hitting our bedroom window.
The next day, we were moved to a different one bedroom suite. Our suite was next to a suite who has 2 big dogs. The dogs barked all night and early morning. Obviously, we could not do anything since the people occupying that suite were gone.
We will never stay at this location.