4/10 Poor
Deborah
Travelled with family
18 Nov 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
We drove around for 1 & 1/2 hours, trying to access parking, while trying to call the motel for help (6 times), but they did not answer on any numbers listed and did not answer using the online message service. When we finally accessed the parking, we were rudely told that it was full for the day & we should've come earlier! We then asked to enter the carpark to turn around rather than reverse onto a very busy street and sternly told no! We parked 3 blocks away - I'm a stroke survivor and had to walk and carry luggage, with the support of my pregnant daughter. The gentleman who checked us in was very nice and helped with our booking as we had been placed into a room that was not suitable for our needs (despite contacting the motel a week prior to advise - he could see the request) There were stairs and a very narrow hallway to get to the lifts which I managed but it is absolutely not suitable for anyone in a wheelchair, elderly or otherwise physically disadvantaged. The room was very clean and beds were very comfortable. Very small shower and very limited hot water. Winds whistle through the window all night. Construction, including jackhammers run all night on adjoining properties and whilst I understand this is outside of the control of the motel, had I've known, I could've made an informed decision whether to stay there or not.
Deborah
Stayed 1 night in Nov 2024
