See all properties
Save

Park Hyatt Aviara Resort, Spa & Golf Club

5.0 star property

Photo gallery for Park Hyatt Aviara Resort, Spa & Golf Club

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
View from room
Couples treatment room(s), sauna
Exterior
Couples treatment room(s), sauna

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Parking available
  • Room service
  • Pet-friendly

Explore the area

Map
7100 Aviara Resort Drive, Carlsbad, CA, 92011
  • Aviara Golf Club
    ‪2 min drive‬
  • Batiquitos Lagoon
    ‪3 min drive‬
  • Poinsettia Park
    ‪4 min drive‬
  • Carlsbad, CA (CLD-McClellan-Palomar)
    ‪9 min drive‬

Room options

View all photos for 2 Kings Garden View

Premium bedding, down duvets, pillow-top beds, in-room safe

2 Kings Garden View

  • 50 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Room (2 King Beds, Coastal View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room (2 King Beds, Coastal View)

  • 50 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, Pool View (2 King Beds)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Pool View (2 King Beds)

  • 50 sq m
  • Sleeps 4
  • 2 King Beds

Presidential Suite

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Palmer Suite

Palmer Suite

Palmer Suite

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, Garden Area

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Suite, Garden Area

  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Pool)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed (Pool)

  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed

  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Fireside Terrace Suite

Premium bedding, down duvets, pillow-top beds, in-room safe

Fireside Terrace Suite

  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite (Coastal)

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Suite (Coastal)

  • 106 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Courtyard View (2 King Beds)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Courtyard View (2 King Beds)

  • 50 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Blue Heron Suite

Blue Heron Suite

Blue Heron Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Courtyard View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Courtyard View

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King Foothills View

Premium bedding, down duvets, pillow-top beds, in-room safe

1 King Foothills View

  • 50 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Kings Foothills View

Premium bedding, down duvets, pillow-top beds, in-room safe

2 Kings Foothills View

  • 50 sq m
  • Hill view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed with Sofa bed (Coastal View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed (Coastal View)

  • 50 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King Garden View

Premium bedding, down duvets, pillow-top beds, in-room safe

1 King Garden View

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Pool View

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Bathtub

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Accessible (Shower)

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Room

Alila Marea Beach Resort Encinitas, a Hyatt Luxury Resort

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (160)
The price is NZ$2,025
for 1 room
includes taxes & fees
25 Feb - 26 Feb
Alila Marea Beach Resort Encinitas, a Hyatt Luxury Resort

About the area

Carlsbad

With a stay at Park Hyatt Aviara Resort, Spa & Golf Club in Carlsbad (Aviara), you'll be a 3-minute drive from Batiquitos Lagoon and 5 minutes from Flower Fields of Carlsbad. .This family-friendly resort is 2.8 mi (4.5 km) from LEGOLAND® California and 3.3 mi (5.3 km) from Carlsbad Premium Outlets.
View more Resorts in CarlsbadOpens in a new window

What's nearby

  • Aviara Golf Club - 2 min drive
  • Flower Fields of Carlsbad - 5 min drive
  • Carlsbad Premium Outlets - 5 min drive
  • LEGOLAND® California - 6 min drive
  • Carlsbad State Beach - 17 min drive

Getting around

  • Carlsbad Poinsettia Station - 9 min drive
  • San Diego Intl. Airport (SAN) - 40 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Jack in the Box - ‬5 min drive
  • ‪Cinépolis Luxury Cinemas - ‬3 min drive
  • ‪Valerie's Taco Shop - ‬3 min drive
  • ‪Burgeon Beer Company - ‬5 min drive

About this property

Park Hyatt Aviara Resort, Spa & Golf Club

Suburban Carlsbad resort in Aviara with 3 restaurants
Park Hyatt Aviara Resort, Spa & Golf Club offers 327 accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters and premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 6 outdoor tennis courts. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Miraval Life in Balance Spa Aviara has 20 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna. The spa is open daily.
Make yourself at home in one of the 327 guestrooms featuring iPod docking stations. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages. After practicing your swing on the golf course, you can dip into one of the 2 outdoor swimming pools. Additional features at this resort include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy local and international cuisine at Ponto Lago, one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Full breakfasts are available daily from 7 AM to 11:00 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Carlsbad? This resort has 28998 square feet (2694 square meters) of space consisting of conference space and 23 meeting rooms.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11:00 AM.
Ponto Lago - Overlooking the ocean and golf course, this restaurant specializes in local and international cuisine and serves breakfast, brunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Ember & Rye - Overlooking the golf course, this steakhouse specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Pacific Point - Overlooking the ocean and golf course, this lobby lounge serves light fare only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Water's Edge - This poolside restaurant serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Aviara Market - Onsite coffee shop. Open daily.
24-hour room service is available.

Awards and affiliations

Park Hyatt Aviara Resort, Spa & Golf Club is listed in the 2021 Condé Nast Traveler Hot List.

Languages

English, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered valet parking on site (USD 68 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee daily 7 AM–11:00 AM: USD 0-40 for adults and USD 0-20 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Ponto Lago
  • Ember & Rye
  • Pacific Point
  • Water's Edge
  • Aviara Market

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • 6 outdoor tennis courts
  • Fitness classes
  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Golf course
  • Golf driving range
  • Lifeguards on-site
  • Private picnics
  • Sauna
  • Shopping
  • A hot tub
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Fence around the pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons with a pro
  • Golf pro shop
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (28998 square feet)
  • Meeting rooms - 23

Outdoors

  • Firepit
  • Garden
  • Lifeguards on site
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 20 treatment rooms
  • Couples treatment room(s)
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Pool hoist on site
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Designated smoking areas
  • Fireplace in reception
  • Games
  • Renovated entire property – October 2020
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch HDTV
  • TV channels
  • iPod dock
  • Films for purchase
  • Premium channels
  • Streaming services

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Safe
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 66.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Children's club/arcade access
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Newspaper
  • Phone calls
  • Pool access
  • Shuttle service
  • Hot tub access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 0 to 40 for adults, and USD 0 to 20 for children
  • Covered valet parking fee: USD 68 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Aviara Hyatt Spa
Aviara Resort Spa
Park Aviara Hyatt Resort
Park Hyatt Aviara Resort Spa Carlsbad
Park Hyatt Aviara Resort Spa
Park Hyatt Aviara Spa Carlsbad
Park Hyatt Aviara Spa
Park Hyatt Aviara Resort Spa Golf Club
Park Hyatt Aviara Resort, &
Park Hyatt Aviara Resort Spa Golf Club
Park Hyatt Aviara Resort, Spa & Golf Club Resort
Park Hyatt Aviara Resort, Spa & Golf Club Carlsbad
Park Hyatt Aviara Resort, Spa & Golf Club Resort Carlsbad

Park Hyatt Aviara Resort, Spa & Golf Club Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 779 out of 1001 reviews
Rating 8 - Good. 152 out of 1001 reviews
Rating 6 - Okay. 44 out of 1001 reviews
Rating 4 - Poor. 13 out of 1001 reviews
Rating 2 - Terrible. 13 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views, comfortable rooms and great amenities
Stayed 1 night in Nov 2024

10/10 Excellent

Craig, Pacific Palisades

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating in allowing me to check in early. The facility and the rooms are excellent. Because it is a large resort in a residential area, there is not much to see within walking distance. My only complaints were the parking charge and resort fees at $60 each were somewhat excessive.
Stayed 1 night in Nov 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Jonny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations are amazing the staff is always ready to help/assist and create a wonderful experience
Stayed 1 night in Oct 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off the 405 freeway; beautiful grounds& buildings; many spectacular views of the lagoon& coastal area from the hotel. Close to Outlet Mall and north San Diego communities. Very walkable grounds, well lit& thoughtfully landscaped.
Stayed 2 nights in Sep 2024

10/10 Excellent

Bellie Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 2 nights in Aug 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park Hyatt is a nice place to get away and relax. The staff is good, they know how to make someone feel welcome and the grounds are spectacular.
Stayed 4 nights in Aug 2024

10/10 Excellent

Tami, Irvine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and pet friendly. The staff is very very friendly and accommodating. We enjoyed the tennis courts and the driving range while we were there. The room have been remodeled and the beds are super comfy and king sized. Unfortunately the food there is terrible and expensive. We ate at both of the restaurants and room service. We did not have anything from the grab and go but that food did not look appetizing. The only yummy food that we had was the barramundi for 2 at Punto Lago. That was delicious.
Stayed 4 nights in Aug 2024

4/10 Poor

julianna

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
There were a few things that could have been better but I think the start of the trip put a bad taste in our mouth. My husband showed up and didn’t have a DL but had a state issued document while he waited for his DL. The hotel gave him a hard time even though he showed a picture of his DL.
Stayed 2 nights in Aug 2024

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Aug 2024

10/10 Excellent

Celene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully appointed hotel including rooms and main lobby. Adult pool has an ocean view and service didn’t disappoint.
Stayed 3 nights in Aug 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
This property was perfect for our young family! My kids couldn’t get enough of the slide. I like they have a family pool and an adult only pool. The family pool was just that, families and children playing together. Poolside service was 10/10! Our room was clean and beautiful overlooking the family pool which was perfect for us.
Stayed 4 nights in Jun 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five Star in every way… beautiful pools.. grounds.. settling Beach close .. fabulous golf course Best ever vacation!
Stayed 5 nights in Jul 2024

10/10 Excellent

joe, brea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property and family friendly!
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Positives: Large suite with comfortable bed and modern furniture. Excellent spa service and facilities. Enjoyed the salsa-making and yoga classes. Fun game room for kids. Negatives: Non-adult pool was dirty and crowded. The bathroom floors in our room were always sticky and not clean. The blond older woman who was at the hostess stand at breakfast was not accommodating to larger groups and refused to allow us to combine two tables of four people even though the restaurant was mostly empty.The breakfast was ok, but not a lot of variety.
Stayed 4 nights in Jul 2024

10/10 Excellent

Ray

Stayed 2 nights in Jul 2024

10/10 Excellent

KIIL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly service.
Stayed 1 night in Jul 2024

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

nima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

6/10 Okay

Leena

Travelled with family
Disliked: Cleanliness
I have stayed at this hotel many times in the past and had a wonderful experience - it was my favorite hotel in the San Diego area. However, this 4th of July weekend stay was just not up to par. The staff seemed overrun and unprepared for the amount of guests staying. I called ahead and asked for a crib to be delivered to our room and then I had to call twice once I got there to remind them to deliver it. I also asked for nonfeather pillows due to an allergy and housekeeping did not switch out the pillows (I realized this after suffering from allergies for two nights). The pool had no towels and no available chairs when we arrived at 9am (people were waking up early to save chairs). I had to ask the front desk to look into how the pool ran out of towels (an employee at the pool just said that housekeeping will bring them when they bring them). The pool bathrooms were gross very early in the am which led me to believe they hadn't been cleaned at all. Waitstaff forgot parts of our food orders and still charged for the food. For over $650 - over $1,000 per night, the services provided were just not up to par and not in line with what the hotel service was like in the past. I saw that the employees were doing their best but something just seemed off.
Stayed 3 nights in Jul 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful natural setting, polite& helpful staff members, wonderful cleanliness standards throughout the resort made it a first class experience for me.
Stayed 1 night in Jul 2024

10/10 Excellent

Marcelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean property and really well maintained
Stayed 2 nights in Jul 2024

10/10 Excellent

Ana

Stayed 2 nights in Jun 2024

6/10 Okay

Kurt

Travelled with family, Travelled with family and small children
I would give this 5 star property 3 stars. There’s really nothing special about it. We had multiple issues checking in that should have required a manager to speak with us, instead the young ladies at the front had to fix the main issue. One of the restaurants had terrible service and decent food. The bed and main room were very clean. The bathroom could use a fresh look or deep cleaning. The hallways had overflowing trash in the trash cans multiple days. The slide hours don’t match what the hours online state. The pool could also have been cleaned better. I’m assuming it was the same bandage in the pool for 2 days. The views and the exterior of the property are beautiful. All in all not worth the price to stay here. Look elsewhere.
Stayed 2 nights in Jun 2024